Sr Site Specialist, Laboratory Support - Boston, MA

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degrees, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

How will you make an impact?

Unity(TM) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectiveness.

The position is focused primarily on scientific support services within Unity Lab Services core offerings of: Stockroom and point-of-use inventory management, sourcing and order management, dock management and laboratory support services.

Location/Division Specific Information

This position is fully on site at our client site and located in Boston, MA. The division is Unity Lab Services, part of Thermo Fisher Scientific.

Location: Boston, MA

Hours: Day Shift, Mon-Fri

Pay: $24-26/hr, depending on experience

What will you do?

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing

• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, tank/dry ice management, shipping and receiving, and other laboratory support services.

• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met

• Work within computer systems to access and follow standard operating procedures

• Proactively connect with the supervisor/site lead any customer concerns and/or potential problems

• Effectively address customer concerns within established resolution timeframes.

• Engage in process improvement activities

• May perform other responsibilities as assigned by management and an authorized representative of the customer.

How will you get here?

*Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

Education

High school diploma or equivalent required.

Preferred, not required - Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

Experience

2 years of related experience within a laboratory setting is helpful.

Experience working in customer service is also a plus.

Knowledge, Skills, Abilities

• Able to read, write, and speak English fluently

• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

• Possesses a strong desire to serve the customer, and collaborate with various levels of personnel at the customer site.

• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.

• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Multi-task and meet due dates as needed.

Physical Requirements / Work Environment

Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)

Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.

Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.

Regularly required to stand or walk for prolonged periods.

Ability to work overtime, as needed.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it. 

Competitive wages & Excellent benefits package

Review our company’s Total Rewards

Medical, Dental, & Vision benefits-effective Day 1

Paid Time Off & Holidays

401K Company Match up to 6%(after 1 year)

Tuition Reimbursement – eligible after 90 days

Employee Referral Bonus

Employee Discount Program

Recognition Program

Charitable Gift Matching

Company Paid Parental Leave

We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards