Associate Director, Operations - Medical Communications

Work Schedule

Environmental Conditions

Job Description

Summarized Purpose: Coordinates day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are handled appropriately. Ensures execution of results meet time, quality and cost expectations.

Essential Functions:

Ensures timely and effective execution on results including scope of work, contractual issues, changes in staffing levels, and budget negotiation by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they effect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge; coordinating and implementing new project operations, and supervising project processes (QA, compliance, SOPs, regulatory) that will improve quality and clientdedicationy.• Leads staff responsibilites including performance management, salary administration, hiring, employee relations, employee engagement, conflict resolution, and employee development.• Liases with cross functional leaders to get results• Ensures quality objectives are met and develops and maintains project SOPs, develops and/or reviews corporate SOPs, and aligns with all company policies and procedures including SOPs, protocols, GCPs, and regulatory authority compliance. • Ensures mantenance of profitabily though management of billable hours. Ensures client budgetary goals are met. • Ensures accuracy and timeliness of client invoice amounts and communicates required changes to Medical Communications finance.• Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals associated with existing clients.• Participates in the development of processes and strategies crafted to assist in meeting the above stated goals on a division-wide basis.• Drives a culture of immediate action and proactive critical issue.

Qualifications

Education and Experience: Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).Validated leadership skills to include 5+ years of management responsibility.Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD. In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. 

Knowledge, Skills and Abilities: • Proven understanding of budgeting and forecasting• Excellent leadership skills• Strong attention to detail and interpersonal skills• Effective verbal and written communication skills• Excellent problem solving and analytical skills• Excellent time management skills• Basic digital literacy including Microsoft Office and multi-tasking skills• Excellent interpersonal skills• Strong decision making skills• Ability to coach and mentor staff• Ability to work in a team environment and/or independently as needed

Management Role:Advises through lower management levels and / or highly skilled specialist employees who exercise significant latitude and independent judgment. Often heads one or more departments or a large centralized staff function. In some instances may be responsible for a functional area (as determined by Executive management) and not have subordinate supervisors or employees. May lead employees across multiple regions.

Working Conditions and Environment: • Work is performed in an office environment with exposure to electrical office equipment • Constant interaction with clients/associates required• Must pay constant attention to detail-visual, mental• Must be able to multi-task constantly• Long, multifaceted hours required occasionally• Daily exposure to high pressure, driven concentration• Occasional strive to site locations, frequent travels both domestic and international

Physical Requirements:• Frequently stationary for 6-8 hours per day• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists • Moderate mobility required • Occasional crouching, stooping, bending and twisting of upper body and neck • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. • Ability to access and use a variety of computer software developed both in-house and off-the-shelf• Ability to communicate sophisticated information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences• Frequently interacts with others, relates sensitive information to diverse groups both internally & externally• Ability to apply abstract principles to address sophisticated conceptual issues. Requires multiple periods of driven concentration• Performs a wide range of sophisticated tasks as instructed by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task • Regular and consistent attendance