Customer Service Specialist (Healthcare) - European Languages

Position Purpose:

We are recruiting an awesome team of European language speakers to join us at our Madrid Production Hub office! We are looking for French, Italian, German, Dutch and Spanish native speakers… Diversity is our way of life!

Your primary focus will be to be responsible for building up a panel of doctors to participate in our researches, follow up of the questionnaire sent and maintaining updated data of Healthcare Professionals to ensure that any change is correctly verified through different channels according to our business rules

If you want to play a key role in a diverse, dynamic and committed fun team this could be the role for you!

What to expect:

• Recruit target doctors and follow-up on their participation. Create doctor’s engagement.
• Call new doctors to invite to participate in our researches and wide our panel of healthcare professionals.
• Initiates follow-up calls with panelists to achieve maximum rate of return.
• Proactively alert the manager on any issue or deviation in the standard procedure.

Our ideal candidate: Skills & other requirements

• European native speaker is required.
• Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
• Excellent and professional communication skills (telephone and email).
• Experience working for multi-national corporations is an advantage.
• Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages.

We invite you to join IQVIA™

• Recognized by Great Place to Work as the third best company to work for in Spain (March 2020).
• FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020).
• Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
• Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
• A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
• IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!