Implementation Associate Manager, Instrument Services, Patient Centered Solutions

Overview

IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in breadth and depth of Clinical Outcomes Assessment (COA) and Patient Reported Outcomes (PRO) knowledge. Our diverse team of experts works together to develop, execute, and validate psychometric instruments that capture the patient experience with their treatment or disease, analyze and interpret outcomes, and translate the information to advance the initiatives of life science companies.

The IQVIA PCS team is a specialized and dedicated group of experienced industry professionals who focus on understanding the patient experience and ensuring that scientific rigor required to meet regulatory expectations is incorporated into our methodology and processes. We deliver scientific and technology enabled solutions to biopharma drug development and real-world evidence teams, which are based on insights obtained directly from patients. Our services provide differentiation that helps increase the value of an asset, more accurately measures that value, and maximizes market access and adoption. Our patient-centered solutions span the development and commercial lifecycle, starting with early strategy development through results interpretation and dissemination.

Role & Responsibilities

There is an opportunity for an Implementation Associate Manager, Instrument Services to join the rapidly growing IQVIA Patient Centered Solutions team to support Instrument Brokering activities. In this role you will be responsible for operational support, including but not limited to licensing IQVIA-owned Clinical Outcome Assessments (COAs) to customers for use in clinical trials, real-world studies, or other patient-focused use cases and providing assistance to carry-out the day-to-day business tasks and support future growth. You will ensure all work is conducted in accordance with SOPs, policies and practices, and good clinical practices and meets quality and timeline metrics.

Specifically, your role will include operational activities which may be adjusted based on candidate’s skillset and the group’s needs:

• License in-house clinical outcome assessments to customers
  • Serve as point of contact for license and instrument queries from customers and internal team members from initial license request through delivery of instrument and user manual and project execution
  • Communicate with different customers ranging from commercial entities to academic institutions as needed to complete licensing requests
  • Respond to queries about implementation of instruments in studies and triage queries appropriately
  • Track all license requests, including context of use of the instruments
  • Work with internal functions such as Contracting to negotiate license agreement language, Finance to complete monthly financial activities related to won opportunities, and Marketing on development and maintenance of client-facing materials
  • Archive fully executed license agreements and other relevant documentation
  • Provide monthly (or upon request) financial reporting of revenue and expenses to upper management
  • Submit website update requests to Web Development
• Manage client and partner implementation needs for translation, screen reviews, and other services
  • Serve as primary contact with clients for delivery of implementation services
  • Manage development of new COA translations and follow up on screenshot reviews by overseeing our qualified third-party translation vendor
  • Maintain and update master library of company owned COAs with new translations
  • Manage eCOA library partnering program with key eCOA partners
• Serve as Account Administrator for group / company COA research tools
  • Renew our research tool subscriptions each year, including ensuring appropriate invoicing to us and payment of invoice
  • Organize annual company-wide training sessions that are included with our subscriptions
  • Provide timely user support for account requests and other needs
• May undertake additional activities as directed by group lead

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Fluency in English (spoken and written)
• Excellent communication, presentation and interpersonal skills including the ability to communicate effectively with both technical and non-technical audiences
• Results and detail-oriented approach to work delivery and output and excellent problem-solving skills
• Excellent planning, time management and prioritization skills
• Demonstrated ability to deliver results to the appropriate quality and timeline metrics
• Ability to think and develop initiatives independently
• Sound judgement and ability to establish and maintain effective working relationships with coworkers, managers, and clients
• Strong software and computer skills, including MS Office applications
• Solid understanding of the pharmaceutical industry and drug development process
• Familiarity with IQVIA business units / functions and ability to navigate the organization effectively is a plus
• CRA, CTA, PMA, and similar applicants welcome

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in life sciences or other related field and minimum of 2 years of relevant clinical research experience with analytical/financial skills; or equivalent combination of education, training, and experience

PHYSICAL REQUIREMENTS

• Extensive use of keyboard requiring repetitive motion of fingers
• Extensiveuseoftelephoneand face-to-face communicationrequiringaccurateperception of speech
• Regular sitting for extended periods of time

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.