IT-1st-Level Support (m/f/d)

IT-1st-Level Support (m/f/d) Req ID #:  127213 Location: 

Erkrath, NW, DE, 40699 Cologne, NW, DE, 51105 At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families. 

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career. 

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

  . For our IT department located in Erkrath and Cologne, we are seeking asap and unlimited an experienced

IT - 1st Level Support (m/f/d) Your main tasks: 1st level IT support for our employees (in person, by telephone or via remote software) Train, advice and support the users Support and introduction of new software solutions Independent problem analysis and ticket processing Maintenance and documentation of the knowledge database Close cooperation with IT managers and all specialist departments Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GLP, SMP,SOX, etc.) Your qualifications: Education: IT specialist or IT system electronic technician (m / f / d) or equivalent qualification Very good technical understanding of hardware, operating systems, common software products such as MS Office Preferred: Experience as a technician or intern MUST HAVE: very good knowledge of German and English Excellent communication and interpersonal skills as well as attention to detail Ability to work well in a team environment A structured, solution-oriented and independent way of working Willingness to work both in Cologne and in Erkrath We offer you: A newly created challenging function with shaping opportunity together with a new team goal-orientated professional development compatibility of private life & work flexible working hours, flextime Are you interested? Please apply under job ID 127213 via our career portal https://jobs.criver.com/ with your application documents in English and your earliest possible starting date.

We look forward to receiving your application!

Charles River Laboratories Germany GmbH

Human Resources

Max-Planck-Str. 15a

40699 Erkrath

Email: RecruitBPS@crl.com

Phone: 0211 9255-356 (Michaela Klein), 0211 9255-407 (Jan Limbach)

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.  

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

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