Business Operations Liaison

Business Operations Liaison Req ID #:  147594 Location: 

Northridge, CA, US, 91325 Wayne, PA, US, 19087 Wilmington, MA, US, 01887 Ashland, OH, US, 44805 Worcester, MA, US, 01608 Fort Pierce, FL, US, 34982 Framingham, MA, US, 01701 Lowell, MA, US, 01854 Billerica, MA, US, 01821 Macon, FR, 71000 Reno, NV, US, 89511 Evanston, IL, US, 60201 New Haven, CT, US, 06510 Wichita, KS, US, 67230 Raleigh, NC, US, 27610 Hanover, MD, US, 21076 Houston, TX, US, 77047 Memphis, TN, US, 38104 Labelle, FL, US, 33935 Roanoke, IL, US, 61561 Irvine, CA, US, 92612 Charleston, SC, US, 29407 Hartford, CT, US, 06106 Groton, CT, US, 06340 Beacon Hill, NSW, AU, 2100 San Diego, CA, US, 92121 Bothell, WA, US, 98021 Horsham, PA, US, 19044 Las Vegas, NV, US, 89115 Thousand Oaks, CA, US, 91320 Shrewsbury, MA, US, 01545 Cleveland, OH, US, 44128 Washington, DC, US, 20016-8061 Detroit, MI, US, 48201 S. San Francisco, CA, US, 94080 US Brussels, BE Baltimore, MD, US, 21224 Mattawan, MI, US, 49071 Hollister, CA, US, 95023 Malvern, PA, US, 19355 Chicago, IL, US, 60654 Waltham, MA, US, 02451-1420 Roanoke, IL, US, 61561 Boston, MA, US, 02116 Charlotte, NC, US, 28203 For over 40 years, HemaCare, a Charles River company, has worked to making a positive impact on the world by providing the highest quality cellular material and services to biotech and pharmaceutical companies and research organizations that are performing innovative research and developing novel cell-based therapies.

We recognize that our success depends on the vision and passion of our employees; that is why we are devoted to making HemaCare a rewarding and valuable place to work. We believe in making a difference, and at HemaCare, you will make a difference every day.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   Job Summary This position is the primary contact for Business Development Executives to initiate and complete administrative tasks associated with their territory.  

Essential Responsibilities:

•    Prepares and manages customer quotes as requested by Business Development Executives.

•    Creates and submits orders through Great Plain (ERP) & internal MBS ordering system.

•    Coordinate the entire sales process for assigned accounts.

•    Coordinate with Operations team to ensure the product is available to complete order.

•    Follows up on orders and serve as a liaison between the Sales and Operations teams.  

•    Participate in and contribute actively to weekly Sales and Operations meetings.  

•    Manage customer database, product order forms, and purchase orders for assigned accounts. 

•    Follow up with customers on outstanding product order forms or purchase orders.   

•    Process new leads as they come in from website and Salesforce.

•    Serve as a backup to Customer Service in managing Bioresearch hotline by triaging customer & US distributor calls & assigning to the appropriate person for quickest response.

•    Triage and handle customer requests or issues for your assigned accounts. 

•    Run donor and inventory reports to help identify products or donors for a specific customer request. 

•    Demonstrate excellent telephone relationship-building skills by making good opening statements, connecting with the customer, asking opened and high gain questions to determine needs, and provide solutions for customer concerns/questions.

•    Make outbound telephone calls to customer organizations at all levels and functional areas where purchasing decisions are made as needed for sales support activities.

•    Mentor and train Customer Service representatives as needed. Job Qualifications

•    High school diploma, or comparable education, required.

•    Bachelor’s degree in Biological Sciences preferred.

•    Minimum 2 years’ experience supporting Sales team activities.

•    Experience utilizing Salesforce or other CRM products.

•    Proficient use of Microsoft Office products including Word, Excel, Outlook, and PowerPoint.

•    Ability to quickly learn new software programs as needed.

•    Excellent communication skills.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

Vaccine Mandate

Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19 by December 8, 2021.  Our main priority is the wellbeing, health, and safety of our people. We will be requiring proof of vaccination from all employees. 

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

About HemaCare 

HemaCare, a Charles River company, is a global leader and trusted brand in the customization of human-derived biological products and services for biomedical research, drug discovery, and cell and gene therapy development. HemaCare’s vertically integrated solutions support preclinical research, clinical studies from phases 1 to 3, and commercialization with high-quality RUO and GMP-compliant starting material and apheresis collections. 

In January 2020, HemaCare was acquired by Charles River Laboratories, an early-stage contract research organization (CRO). Combined with Charles River’s integrated, early-stage portfolio of discovery, safety assessment, and manufacturing support services, the acquisition creates a unique, comprehensive solution for researchers and cell therapy developers and manufacturers worldwide to help accelerate their critical programs from basic research and proof-of-concept to regulatory approval and commercialization. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs and enhances their productivity and effectiveness to increase speed to market. We work closely with our clients throughout the clinical process to maximize success and drive positive clinical outcomes. 

Together, with over 17,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical and biotechnology companies, government agencies, and hospitals and academic institutions around the world. 

At HemaCare, we are passionate about our role in improving the quality of people’s lives. We have proudly supported the development of 100% of the current commercially available FDA-approved immunocellular therapies. Our mission is to provide a best-in-class portfolio of high quality, customizable human cellular material and services to support drug discovery, scientific research, and cell therapy. This resonates from our employees and impacts our customers because we know that every day is an opportunity to advance discoveries and make a difference in someone’s life. 

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Los Angeles

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