Manager, Business Operations

Manager, Business Operations Req ID #:  156433 Location: 

Skokie, IL, US, 60077 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly. Job Summary Basic Summary: 

Responsible for managing Business Operations group personnel.  Oversees day to day business operations for the Skokie site.  Works closely with Departmental Directors, Managers, and Supervisors to track daily operations and provide support for revenue forecasting.  Oversees upkeep of business tools/processes to ensure accurate and timely invoicing.  Monitors scopes of work and ensures any necessary change orders are requested in a timely manner.  Provides up to date and accurate revenue and forecasting information to Finance and PC group personnel.

ESSISENTIAL DUTIES AND RESPONSIBILITIES:  

•    Provides guidance to effectively manage group staff and schedules, as applicable.

•    Manages group activities and schedules to ensure effective performance of function.

•    Generates and/or maintains financial tracking data including daily laboratory activities to monitor scopes of work and action invoicing and change orders, as necessary.

•    Gathers information to provide accurate fixed-price backlog updates (e.g. study start/end dates and reporting dates) for the site on a monthly basis, or as required.

•    Oversees invoicing of all unit-based activities

•    Tracks inter-company work for forecasting and invoicing purposes

•    Works with Departmental Management to provide revenue forecasts on a monthly basis, or as required.

•    Tracks all intra-company work including contract values, period performed, and resources utilized.

•    Monitors and tracks backlog/book to bill through work executed, bookings, cancellations etc. 

•    Monitors site business operational information through Decision Center, Power BI etc. and provides summary reports on a monthly basis, or as required.

•    Collects/summarizes applicable data to provide departmental/site KPIs, including but not limited to utilization, failure rates, non-chargeable activities

•    Interviews and select qualified exempt and non-exempt level departmental personnel, as applicable.

•    Recommend, review and approve personnel actions, including hiring, promotions and raises.  Partner with Human Resources in the handling of disciplinary issues.  Prepare and/or approve appropriate personnel action paperwork.  

•    Identify training and development needs of direct reports.  Develop and oversee the implementation of departmental training programs, including orientation; monitor training programs to ensure ongoing effectiveness. Job Qualifications QUALIFICATIONS:

•    Education:  Bachelor’s degree (B.S.) or equivalent in scientific or business-related field.

•    Experience:  At least 5 years of experience in the contract research or pharmaceutical industry, including prior supervisory and/or project management experience.

•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

•    Certification/Licensure: None.

•    Other:  Effective written and verbal communication skills. Ability to interact appropriately with all levels of employees.  Ability to work effectively as a member of a team.  Ability to work in a dynamic, detailed driven environment.  Ability to handle multiple projects, prioritize work and meet deadlines. Proficiency in the use of standard software including Microsoft® Excel, Word, PowerPoint, etc.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

Vaccine Mandate

Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19 by December 8, 2021.  Our main priority is the wellbeing, health, and safety of our people. We will be requiring proof of vaccination from all employees. 

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 18,000 employees within 100 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of >80% of the drugs approved by the FDA for the past 3 years.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Chicago

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