Manager, Software Engineering - Planisware

Parexel International Corporation

USA - Any Region - Home Based

The Manager, Software Engineering will manage the application support and enhancement projects working with the Planisware IT team, Process Owners, and other business stakeholders.

Key Accountabilities: Lead the Technical solution based on Configuration of Planisware modules(L1&L2) and provide Technical guidance for the team and adaptability toward new tools and technologies. Manages Vendor IT Support team to ensure timely resolution of service requests and service desk tickets; ensures adequate coverage during business hours and issue resolution is performed in a timely manner to minimize the impact Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Planisware /Plainview application. Provides weekly status reporting, risk & issue log, and application updates. Appropriately escalates issues that may put projects, deliverables, timelines, or day-to-day support at risk.Manage quality metrics and build reports focusing on improvement, cost-effectiveness and efficiencies including but not limited to KPI's and review SLA's for support ticketsLeads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management Mentors and provides leadership IT Application support team members and promotes continuous learning. Building a successful team and effective working relationships is a priority.Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to a successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods.Responsible for support escalations and issue resolution supports change management with system information.Aid in the development of training materials, quick reference guides, playbooks, data analytics/metrics, and other related tools and materials to support the programChampions data and process governance.Effective time management; maximizes productivityQualifications10+ years of experience managing application Support / Development team experience in legacy, SAAS, vendor-supported applications across multiple platforms.Minimum 5+ years of experience in Plainware application (V6 &E7) to Design, develop, modify and support user requirement by using Planisware L1 and L2 configuration.10 + years of experience architecting/implementing operationally efficient solutions. Successfully led global delivery teams to achieve SLA, KPI’s in a Managed Service ModelExperience in supporting SLA, triaging/managing critical command center calls resolving P1 critical issues.Experience working on Agile/Scrum methodology Experience with multiple agile engagementsMinimum 5 + years of experience managing IT offshore strategyExcellent oral and written communication skillsEmployment is contingent on disclosure of your COVID-19 vaccination status and, if relevant, proof of vaccination.EEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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2022-07-14 00:05:19


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