Associate Director Client Services

Associate Director Client Services Req ID #:  190234 Location: 

Leiden, NL, 2333 CR Saint Germain Nuelles, FR, 69210 Bethesda, MD, US, 20892 Brisbane, CA, US, 94005 Labelle, FL, US, 33935 Amsterdam, NL, 1077 ZX Rockville, MD, US, 20852 Harlow, GB, CM19 5TR San Diego, CA, US, 92121 Memphis, TN, US, 38118 South San Francisco, CA, US, 94080 Boston, MA, US, 02116 Donostia, SS, ES, 20009 Benson, IL, US, 61561 Charlotte, NC, US, 28203 Songdo, KR Hatfield, GB, AL10 9SN Munchen, DE, 81675 Madrid, M, ES, 28029 Cambridge, MA, US, 02142 Bethesda, MD, US, 20892-0602 Barcelona, B, ES, 08028 East Kingston, NH, US, 03827 S. San Francisco, CA, US, 94080 Evanston, IL, US, 60201 Lyon, FR, 69007 Frederick, MD, US, 21701 Fontenay-aux-Roses, FR, 92260 Barcelona, ES, 08035 Saint-Nazaire, FR, 44600 Marseille, FR, 13009 High Peak, GB, SK23 6FJ Chioleches, GU, ES, 19160 Montpellier, FR, 34000 Oak Hill, NY, US, 12460 South San Francisco, CA, US, 94080 Emeryville, CA, US, 94608 Houston, TX, US, 77005 Montreal (Senneville), Quebec, CA, H9X 3R3 Laval, Quebec, CA, H7V 1B7 Wayne, PA, US, 19087 Montrouge, FR, 92120 S. San Francisco, CA, US, 94080 Tumba, SE, 14731 Bethesda, MD, US, 20892 St. Constant, Quebec, CA, J5A 2E7 Paris, FR, 75014 South San Francisco, CA, US, 94080 Nerviano, IT, 20014 South San Francisco, CA, US, 94080 Fontenay aux Roses, FR, 92260 Bethesda, MD, US, 20892 Warsaw, PL, 00-124 Verona, IT, 37135 Fort Pierce, FL, US, 34982 Carlsbad, CA, US, 92010 Freiburg, DE, 79108 Takatsuki-shi, Osaka, JP, 569-0803 Milano, IT, 20133 Washington, DC, US, 20016-8061 Chaoyang District, BJ, CN, 100012 MILANO, Milan, IT, 20122 Skokie, IL, US, 60077 Poolesville, MD, US, 20837 Cambridge, MA, US, 02139 Grenoble, 38, FR, 38000 South San Francisco, CA, US, 94080 Macon, FR, 71000 S. San Francisco, CA, US, 94080 San Diego, CA, US, 92121 S. San Francisco, CA, US, 94080 Poolesville, MD, US, 20837 Copenhagen, DK Chatillon sur Chalaronne, 01, FR, 01400 Neuss, DE, 41460 Montpellier, FR, 34090 Rovereto, IT, 36068 Gottingen, DE Dublin, IE, D09 Hampstead, NC, US, 28443 San Diego, CA, US, 92121 Rockville, MD, US, 20850 Kaarst, DE, 41564 Detroit, MI, US, 48201 Groningen, NL South San Francisco, CA, US, 94080 Kobenhavn, DK Cambridge, MA, US, 02139 Alcalá de Guadaira, SE, ES, 41500 Cape Canaveral, FL, US, 32920 Bron, FR, 69500 Suresnes, FR, 92150 Beerse, BE, 2340 Willimantic, CT, US, 06226 Cambridge, GB, CB2 0BA San Diego, CA, US, 92121 South San Francisco, CA, US, 94080 Port Seton, GB, EH32 0TD San Diego, CA, US, 92109 Frederick, MD, US, 21701 Frederick, MD, US, 21701 Szeged, HU Benson, IL, US, 61516 Croissy, FR, 78290 Razes, FR, 87640 La Jolla, CA, US, 92037 Milano, IT, 20133 South San Francisco, CA, US, 94080 Hollister, CA, US, 95023 Roanoke, IL, US, 61561 Framingham, MA, US, 01701 Paris, FR, 75005 Bothell, WA, US, 98021 Redwood City, CA, US, 94063 S. San Francisco, CA, US, 94080 Toulouse, FR, 31400 Cambridge, MA, US, 02139 Skokie, IL, US, 60077 Frederick, MD, US, 21702 Roanoke, IL, US, 61561 Cambridge, MA, US, 02139 South San Francisco, CA, US, 94080 Hamden, CT, US, 06518 Laval, Quebec, CA, H7V 4B3 South San Francisco, CA, US, 94080 Genova, IT, 16163 Horsham, PA, US, 19044 NanJing, JS, CN, 210029 Thousand Oaks, CA, US, 91320 Lowell, MA, US, 01854 San Diego, CA, US, 92130 St. Petersburg, FL, US, 33701 Colleretto Giacosa, IT, 10010 Haidian District, BJ, CN, 100083 Padova, IT, 35121 San Diego, CA, US, 92121 Marseille, FR, 13009 Storrs, CT, US, 06268-1198 Madrid, M, ES, 28002 L'Arbresle, FR, 69592 Modena, IT, 41125 Cambridge, MA, US, 02142 Foshan City, GD, CN San Diego, CA, US, 92121 Alpicat, Lleida, ES, 25110 Malvern, PA, US, 19355 Brussels, BE Paris, FR, 75013 Barcelona, B, ES, 08003 Portishead, GB, BS20 7AW Houston, TX, US, 77047 San Diego, CA, US, 92121 Sulzfeld, DE, 97633 Monte Rotondo, IT, 000 15 Madrid, M, ES, 28040 Milano, IT, 20129 Hillsborough, NC, US, 27278 Marseille, FR, 13009 Matfors, SE, 864 31 Boston, MA, US, 02142 Concord, NC, US, 28027 Mumbai, IN Suite 100B, CA, US, 94070 San Diego, CA, US, 92121 Hyderabad, IN Montrouge, FR, 92120 Mattawan, MI, US, 49071 Memphis, TN, US, 38118 Salamanca, ES, 37007 Cambridge, MA, US, 02139 Erkrath, NW, DE, 40699 CA Cambridge, MA, US, 02138 South San Francisco, CA, US, 94080 Luxembourg, DE, L-1030 Ejby, DK Torino, IT, 10126 Raleigh, NC, US, 27610 Boston, MA, US, 02115 Chicago, IL, US, 60612 Memphis, TN, US, 38104 Catskill, NY, US, 12414 Secor, IL, US, 61771 Romainville, FR, 93230 Boisbriand, Quebec, CA, J7H 1N8 Saffron Walden, GB, CB10 1XL Clamart, FR, 92350 Hartford, CT, US, 06106 Seattle, WA, US, 98102 Cambridge, MA, US, 02142 S. SanFrancisco, CA, US, 94080 Fredericksburg, VA, US, 22405 Cambridge, MA, US, 02139 RTP, NC, US, 27709-2016 Hamilton, MT, US, 59840 Glenamoy, IE, F26Y286 Redwood City, CA, US, 94063 South San Francisco, CA, US, 94080 Milano, IT, 20132 Shanghai, SH, CN Emeryville, CA, US, 94608 New Haven, CT, US, 06510 Evreux, FR, 27930 Sandwich, GB, CT13 9FF Reno, NV, US, 89511 Gaithersburg, MD, US, 20878 Harrogate, GB, HG3 2XA Compiegne, FR, 60200 Schaijk, NL, 5374 RE Malton, GB Cambridge, MA, US, 02139 Bordeaux, 33, FR, 33000 Wilmington, MA, US, 01887 Tres Cantos, M, ES, 28760 Preston, CT, US, 06365 Potters Bar, GB, EN6 3LD San Diego, CA, US, 92121 Chicago, IL, US, 60637 Docklands, AU Chaoyang District, BJ, CN, 100012 Budapest, HU San Diego, CA, US, 92121 O’Fallon, MO, US, 63366 San Diego, CA, US, 92121 Roma, IT, 00 100 Milano, IT, 20139 Bethesda, MD, US, 20892 Menlo Park, CA, US, 94025 Pamplona, Navarra, ES, 31008 Groton, CT, US, 06340 Cambridge, GB, CB23 6DP South San Francisco, CA, US, 94080 Stevenage, GB, SG1 2FX San Diego, CA, US, 92121 Rockville, MD, US, 20850 Kingston, NY, US, 12401 Madrid, M, ES, 28029 Pieve Emanuele, IT, 20090 St. Louis, MO, US, 63110 Munchen, DE, 80333 Grenoble, FR, 38000 Maastricht-Airport, NL Sao Paulo, Sao Paulo, BR, 01014-907 Stkilda, AU deCuautitlan Izcalli, MX, 54760 Colleretto Giacosa, IT, 10010 Durham, NC, US, 27703 Thousand Oaks, CA, US, 91320 Margate, GB, CT9 4LT Hanover, MD, US, 21076 Chicago, IL, US, 60654 Isaszeg, HU Edinburgh, GB, EH14 4AP Boston, MA, US, 02215 San Diego, CA, US, 92121 Toulouse, FR, 31400 Niksayuna, NY, US, 12309 Montpellier, FR, 34000 Compiegne, FR, 60200 San Francisco, CA, US, 94158 Cambridge, MA, US, 02142 Northridge, CA, US, 91325 Evreux, FR, 27930 Singapore, SG Fleurimont, Quebec, CA, J1E 0B5 Pozzuoli, IT, 80078 Newark, DE, US, 19711 Paris, FR, 75015 Cologne, NW, DE, 51105 Paris, FR, 75005 South San Francisco, CA, US, 94080 Saint Germain Nuelles, FR S. San Francisco, CA, US, 94080 Pudong New Area, SH, CN Margate, GB, CT9 4LT Valbonne, FR, 06560 Sant Cugat del Vallès, B, ES, 08174 Gamou-gun, Shiga, JP, 529-1633 Milano, IT, 20156 Cleveland, OH, US, 44128 Watertown, MA, US, 02474 Basel, CH, 4001 Milano, IT, 20132 Keele, GB, ST5 5SP Evry, FR, 91000 Billerica, MA, US, 01821 Hinxton, GB, CB10 1DR Charleston, SC, US, 29407 San Diego, CA, US, 92121 Waigaoqiao Free Trade Zone, SH, CN Hospitalet de Llobregat, B, ES, 08908 Paris, FR, 75012 Boston, MA, US, 02199 Cambridge, MA, US, 02139 Brussels, Brussels-Capital Region, BE, 1030 Kuopio, FI, 70210 Chaplin, CT, US, 06235 Razes, FR, 87640 Chengdu City, SC, CN, 610213 Tranent, GB, EH35 5NG South San Francisco, CA, US, 94080 San Diego, CA, US, 92121 Marseille, FR, 13000 Parma, IT, 43122 GB CALCO, IT, 23885 Evreux, FR, 27930 Changping District, BJ, CN, 100107 Spencerville, OH, US, 45887 Madrid, M, ES, 28003 Povo, IT, 38123 Amsterdam, NL, 1077 ZX Boston, MA, US, 02115 MADRID, M, ES, 28029 Tranent, GB, EH33 1EH Roanoke, IL, US, 61561 Frederick, MD, US, 21701 Norwich, CT, US, 06360 Munich, DE, 80538 Tranent, GB, EH33 2NE Ecully, FR, 69130 Roanoke, IL, US, 61561 Terrebone, Quebec, CA, J6X 4H4 Sant Feliu de Llobregat, B, ES, 08980 Shrewsbury, MA, US, 01545 Pittsburgh, PA, US, 15213 Manchester, GB, M13 9PL Changping District, BJ, CN, 100107 Kilsyth, VIC, AU, 3137 LOGROÑO, RI, ES, 26006 Marseille, FR, 13009 Boston, MA, US, 02210 Labelle, FL, US, 33935 Morrisville, NC, US, 27560 New Haven, CT, US, 06519-6052 Paris, FR Torino, IT, 10060 Ridgefield, CT, US, 06877-0368 Irvine, CA, US, 92612 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary

We have an exciting opportunity for an Associate Director Client Services based at our site in Leiden, the Netherlands. The Associate Director Client Services will be involved in managing a Client Services team focused on (early) Drug Discovery programs.

As an Associate Director Client Services, you will lead an international team of (senior) client service managers who represent the company to external and internal customers, interpret and clarify customer study designs to place into proposals/contracts, develop pricing strategies for customer contracts and negotiate for maximum company revenue. You will provide centralized and multi-site coordination liaising with multiple stake holders within CRL. You will participate in strategic business sales, growing current business, triaging and prioritizing new business. You will provide insight into the sales pipeline thus forecasting services by business line, customer and facility, as well as ensuring maximum capacity utilization. 

Main Responsibilities

•    Responsible for the day-to day operation of an international team of (senior) client service managers based in Leiden, The Netherlands, including their line management and personal development. You will report to the Director Client Services, who is based in the United Kingdom.

•    Responsible for the timely delivery of proposals and schedules of work in collaboration with scientific staff and operational management.  

•    Qualify bids and scopes of work with client to ensure appropriate service is provided.

•    Ensure all required legal documents are in place.

•    Follow up with clients in conjunction with our Business Development team to ensure that proposals are complete and answer their needs.

•    Creatively identify ways to secure open proposals by working with scientific staff, finance, management, and others.

•    Identify new business opportunities with clients and liaise with appropriate internal staff for follow-up.

•    Develop and/or review proposals and SOWs for accuracy.

•    When appropriate, prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price.

•    Review and approve bid and proposal packages within authorized limits.

•    Advise management on sale pricing practices to determine accuracy and relevance to study type, service, and operation processes.

•    Make recommendations to management on desirable proposals based on established financial and operational criteria, as required.

•    Organize client site visits and ensure that scientific staff visiting clients are fully informed about client’s needs.

•    Daily management of pipeline data in Salesforce.

•    Work with Project Management Office/Finance and Operations to ensure accurate pipeline data are available. 

•    Serve as a mentor/ trainer to less experienced Client Services Team members

•    Assist in the tracking and development of Key Performance Indicators within the Client Services department. Candidate Profile

•    Experience in contract research and/or pharmaceutical setting preferred.  

•    Proven track record in a commercial role (business development, account management, client services) in life science

•    Scientific background is advantageous.

•    BSc essential, higher degree (MSc or PhD) or equivalent in biological science related subject would be favorable. 

•    Strengths in cell and molecular biology would be advantageous

•    Experience in client facing roles with project management skills that include scientific, financial and legal stakeholders. 

•    Handle multiple tasks, and effectively prioritize based on site goals. 

•    Strong communication and interpersonal skills. 

•    Organizational skills and attention to detail required.  

•    Proficient in Microsoft Office processing, spreadsheet, and database software. 

•    Ability to deal with changing priorities, work effectively and efficiently to meet deadlines. 

•    Ability to work in a dynamic working environment.

•    Good numeracy and literacy skills.

•    Work environment: General office working conditions; the noise level in the work environment is usually quiet.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

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