Senior IPG Systems Analyst

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That’s our vision. We’re driven by it. And we need talented people who share it.If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Senior Investigator Payments Systems Analyst

Job description

You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude.

You are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career.

• Learn IPG Systems and provide the following:
  • Approve Access for system users
    • Participate in quarterly systems user access reviews via the Sailpoint application
  • Support for end users via Service Now queue
    • Triage and troubleshoot Service Now tickets for end users by providing support/re-education to end users
    • Capture user feedback on system applications and/or associated operational processes and provide input to the Systems Manager.
    • Escalate application issues with a perceived high user impact to the Systems Manager and/or Support Manager, as needed.
    • Interface with IT to evaluate, resolve and communicate system related issues impacting users and escalate to Manager as applicable
  • Provide end user training
    • Proactively review system data and identify training needs or system issues
    • Proactively engage system users in discussion of system issues and provide training, or facilitate the development of training materials, under the direction of the Systems Manager
  • New Development and Bug fixes
    • Represent IPG Systems Development Team on cross-departmental meetings for new development projects
    • Assist in documenting detailed description of user needs/requirements and steps required to setup/modify systems
    • Conduct User Acceptance Testing (UAT) for new development projects or bug fixes
      • Create test cases and supporting testing documentation
      • Execute test plans/test cases and log and manage defects
      • Logs defects in a concise and descriptive manner in the appropriate tracking system
      • Communicates testing progress and can work with the scrum team
      • Document report requirements and partner with IT developers to test reports that support investigator payments
    • Provide management with feedback on efficiency of processes and suggestions for system improvements

For Consideration You Will Have:

• Equivalent work experience preferred
• Excellent interpersonal, verbal and written communication skills and presentation skills

• Strong proficiency in using Excel for spreadsheet analysis.
• Above-average attention to detail.

• Critical thinking, analytical skills and a problem solver
• Possess a want-to-learn attitude with the ability to learn quickly
• Ability to question and get clarity to create comprehensive testing plans and test cases.
• Takes the initiative to find new ways to improve work, process, procedures
• Ability to communicate work activities to relevant members of the team including lead and manager in an effective and concise manner
• Ability to verbalize concerns, issues and questions
• Ability to assess timelines and provide estimates on work assignments
• Understands tasks at hand and can prioritize work
• Ability to pivot and adapt to change
• Must be a team player
• Self-organizing and self-sufficient
• Excellent time management and organization skills
• Experience with software testing

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.