P2P Team Lead

Job Description

Company Information

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com

Job Title: P2P Team Leader - ProcessingSalary Band: 5Job Track: ManagementLocation: Manila, PhilippinesDirect Reports: Yes

Position Summary:

This role is responsible for the supervision of the Invoice processing for the Procure to Payment (P2P) organization. It supervises and maintains the organization, integrity, compliance, timeliness, and accuracy of invoice processing including receipt, index of invoices. Ensures proper support for external and internal customers.

This role provides training, administration and oversight of business processes and contact management systems which serve employees and external partners.

This role also monitors, prepares and/or reviews all periodic statistics and reporting and ensures timely and accurate compliance with schedules and KPI metrics.

This role supervises a group of direct reports, their work planification and evaluation. Also, manage workload to achieve the company goals through the guidance of the direct reports.

This position has the responsibility to evaluate the performance of the employees through our PMD Tool and have monthly 1:1s with the direct reports.

Administrative and other people management tasks are also part of the responsibilities of this role.Main Responsibilities:

• Ensures team's daily operations compliance through meetings, audits, reports and controls, in order to ensure that all procedures are followed and established objectives and metrics are met.

• Monitors the allocation of workload to team members in accordance with established objectives.

• Ensures compliance with departmental and organizational objectives, focusing on operational performance and correct guidance of team members.

• Reviews and provides support with complex customer account reconciliations.

• Take the lead when escalations occur from internal or external clients, ensuring the best possible solution.

• Provides support to team members when disputes arise in scenarios of greater complexity and criticality.

• Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.

• Leads and serves as a point of contact in internal and external audit processes, maintaining controls of operating procedures and providing necessary information to auditors.

• Identifies opportunities for optimization and continuous improvement of processes related to the department, suggesting new strategies or best practices.

• Supports supervisors and management in the implementation of strategies by assertively communicating them to their team.

• Provides support and makes any other request that is required by the company's needs.

Basic Requirements:

• Bachelor’s degree in Business Administration, Accounting or Economics or 5 years of experience in related fields.

• Profound knowledge of accounts payable and Requisitions to Purchase Order processes and process improvement methodologies.

• Shared Service Centres experience.

• Proficiency in English: B2+ English Level.

• Desirable: Basic AP Terminology knowledge in German, Swedish, Spanish, Italian, Portuguese, Dutch, French.

• MS Office: Word, Power Point, Outlook - Excel intermediate.

• ERPs experience (Oracle, SAP, JD Edwards, Mainframe).

Competencies:• Put the customer first.

• Own your results.

• Find a better way every day.

• Develop high performing teams.

• Create successful work environments.

• Move strategy to action.

#SSC24