Technical Application Specialist III

Job Description

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and our singular mission—enabling our customers to make the world healthier, cleaner, and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has a sound strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

Job Title: Technical Applications Specialist, Water and Environment

Reports to: Supervisor, Technical Support

Career Band:  6

Job Track:  Technical Support

Location: Australia

How will you make an impact?

You will support our customers and colleagues, creating the best possible experience with our environmental, water technologies and gas detection products and support the business by providing pre- and post-sales technical support, creating demand, accelerating sales, and building market share.

What will you do?

• Provide technical support for our range of water and environmental analysis product lines and services by answering customer technical inquiries received via face to face visit, telephone, email or web chat. Some knowledge of our gas detection products as well would be an advantage.
• Pro-active management and resolution of customer technical issues and highlighting complex issues accordingly
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Support the Thermo Fisher Scientific business by driving customer success and business growth!
• Partner with Product Specialist teams regarding technical and product information throughout the product lifecycle, and helping with new product introduction and end of lifecycle management.
• To identify sales opportunities and capitalize on these by collaborating with commercial colleagues to demonstrate the Thermo Fisher Value proposition.
• LOM support with the commercial team for tenders and companywide proposals
• Collaborate with Product Management to develop technical selling strategies and supporting collateral.
• Participate in frequent training on products and continuing education on new applications and technologies to remain at the forefront of industry knowledge
• Delivers comprehensive technical training to collaborators
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Present technical updates to colleagues and actively partake in department meetings.
• Participate in additional multi-department team or individual projects.
• May be required to assist with lab/field-based customer trainings, projects.

How will you get here?

Education

• BSc or MSc in a scientific field preferred, preferably environmentally related

Technical Applications Experience

• 1+ year of working with Thermo Fisher’s environmental analysis products preferred
• 1+ years technical and application knowledge across similar Water Technologies
• 3+ years industry experience in the environmental analysis sector with a focus on water and/or gas technologies
• Experience in a customer-facing role and/or providing technical and industrial presentations to a variety of audiences is strongly preferred.
• Extensive hands-on experience with the applications and techniques

Knowledge, Skills, Abilities

• Ability to efficiently troubleshoot and address customers’ technical problems by phone, email, webinar, and in-person
• A customer-facing personality and engage in technical discussions with customers to establish and build long term relationships
• Ability to work independently.
• Have an in-depth knowledge of instrumentation enabling installation and commissioning.
• Understand the technical instrumentation requirements of current draw, power requirements and the ability to converse with senior instrumentation managers in the Project design phase and in the field.
• Preference to already have or be prepared to acquire the Certificate IV in Training and Assessment in order to conduct “proficiency” based training in the class room or remote sites.
• Ability to travel up to 25% of the time

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us on our mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a disabled person, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the application process.