Field Applications Scientist (TEM, Materials Science)

Job Description

As part of Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a local and global scale, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. We give our people the resources and chances to create significant contributions to the world.

The role

We are the Thermo Fisher NanoPort team. As the largest Electron Microscopy demo labs in the world, NanoPort team supports sales of all Electron Microscopy products through demonstrations and serves as a meeting place for Thermo Fisher Applications Scientists and customers to collaborate using NanoPort demo instruments. For all these functions, the performance of the microscopes to the highest standards and the general functioning and appearance of the NanoPort lab is critical. We provide technical and scientific expertise in the support of Thermo Fisher Scientific’s Global sales efforts.

Join us as a Field Application Scientist in Transmission Electron Microscope and assist us in our mission to become the world leader in serving science. This dynamic position involves providing scientific training, demonstration, guidance, application support/troubleshooting and Technical sales/marketing support.

We offer many different career pathways in a global organization, plus extensive resources and training opportunities to help develop an exciting career!

How will you make an impact?

We will support the customer in-person at their lab, and by remote support station, phone and email, serving as a trusted advisor. In doing so, we will help to increase customer satisfaction and build loyalty and contribute to the overall success of the business.

• Performing high quality TEM product demonstrations, the development of new techniques and applications for Thermo Fisher partners and customers
• Deliver TEM application training and customer support
• Support automated TEM application
• Cultivate positive customer relationships and act as key technical interface for customer
• Understand and solve customer challenges through the development of solutions with Thermo Fisher tools
• Develop BKM (Best Known Method) and production-ready recipes with Thermo Fisher tools
• Provide continuous feedback to the product groups on customer requests, tool performance, and potential issues in order to influence product and market development
• Support service team to troubleshoot software and hardware issues and collaborate with factory teams to resolve issues
• Ensure customized acceptance test of new tools
• Travel domestically and internationally as needed to support customers and Thermo Fisher internal groups
• Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
• Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects

How will you get here?

Education

• Masters Degree in materials science, applied physics or similar (PhD preferred)

Experience

• More than 5 years experience in TEM related to Materials Science
• Experience in presenting technical materials in written and verbal form

Knowledge, Skills, Abilities

• Good knowledge on TEM: Diffraction, Imaging
• Experience in Thermo Scientific TEM, Tecnai/Talos/Titan/Themis/Spectra (TIA, Velox, CEOS, GMS…)
• Customer-facing experience, with the emotional intelligence to understand customer concerns
• Able to connect with and support people optimally with varying levels of technical knowledge and expertise
• Better with some management experience
• Good digital literacy and have an interest for groundbreaking technology
• Willingness to travel extensively (up to 60%)

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.