Systems Analyst I

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

For more information, please visit www.thermofisher.com.

Candidate must have Bachelor's or equivalent degree, willing to learn and adapt to fast-paced environment, provide day-to-day support, document internal process, collaborate with internal team members and other IT teams to ensure application support and business continuity.

Responsibilities:

• Work on day-to-day activities to support business with their system improvements, application issues.
• Document RCAs and update the team SharePoint and maintain documentation repository.
• Ready to learn IVR technologies, Contact Center routing concepts
• Follow waterfall SDLC and ready to adapt to Agile methodology

Required Skills:

• Must be familiar with at least one programming/scripting languages - Java/C#/Javascript/Python
• Must have knowledge in database concepts
• Strong speaking and writing skills.
• Strong interpersonal skills
• Experience using MS Visio, MS Excel and good documentation skills.

Nice to have:

• Experience building call flows using Genesys Cloud Architect
• REST, JavaScript knowledge