Receptionist/ Research Assistant Patient Services

PPD, now Thermo Fisher’s clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.

Accelerated Enrollment Solutions (AES) is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site challenges by optimizing each step in the patient journey to deliver greater speed, certainty, and control to clinical trial delivery.

We are currently looking to recruit a Receptionist/ Research Assistant Patient Services to complement the collaborative team at our site in Birmingham.

Working Monday-Friday, 37 hours a week, you will provide administrative support to the clinical team and play an integral role in the front and back office duties for the site. You will also be a key member impacting the development and research for therapeutics for patients.

Key responsibilities are as follows:

• Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials.
• Welcomes patients and all visitors upon arrival at the site.
• Completes data entry and visit completion information and handles the diary system, ensuring data is accurate and up to date at all times.
• Schedules patients for follow-up visits, external appointments, transport, etc.
• Conducts reminder telephone calls to patients to confirm visits.
• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
• May collect medical history information for potential patients, collaborating closely with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing.
• Assists with the collection of patient SDV from local medical professional.
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.
• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
• Completes reimbursements of patient study expenses and payments.
• Collaborates with other site functions to provide accurate and streamline processes and participate in process improvement initiatives.

To be considered for this opportunity you will require the following skills and experience:

• A passion for working in a fast paced, multifaceted environment
• Excellent customer service and collaboration skills
• Experience of working as an administrator in an office environment
• Appropriate MS Office skills (Word, Excel & Outlook)
• Good verbal and written communication skills

Our 4i Values:

Integrity – Innovation – Intensity – Involvement

If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!

#AES #LI-TK2