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IT Technician
Charles River Laboratories International Inc (CRL)
Laval, Quebec, CA, H7V 4B3
IMPORTANT: In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly.
Job Summary
As an IT Technician for our IT team at our Laval site, you have opportunities for on-site team work.
In this role, key responsibilities may include:
- Set-up, deliver, and install personal computers (PCs), laptops and related hardware. Upgrade, install and test software and hardware. Disposition of old equipment.
- Provide onsite assistance to all users on PC basics, back-up techniques, and anti-virus software.
- Restore services quickly through investigation and resolution of moderately complex problem, issues related to the desktop computing hardware and software environment. Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace.
- Answer moderately complex questions and resolve end-user computer and networking problems to ensure end user productivity.
- Support Apple iPhone to provide for integration with the enterprise IT environment.
- Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems, using routine and advanced troubleshooting and technical skills.
- Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations.
- Consult with IT management and staff regarding unusual or unforeseen PC and equipment problems.
- Diagnose IT performance issues reported by either users or monitoring systems.
- Maintain accurate information in ticketing system to allow other IT staff to provide continued support as needed.
- Is able to work on, complete and document technical projects.
- Ensure work is compliant with applicable guidelines and regulations (e.g., SOP, GLP, SOX, etc.)
- Perform all other related duties as assigned.
Key Elements
If you have the following qualifications, we will train you for the rest:
• Education: Diploma of Collegial Studies (D.E.C.) or equivalent. • Experience: At least 2 to 4 years’ experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment. • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. • Knowledge and hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems. • Ability to support, maintain, and troubleshoot MS Office suite of productivity tools. • Expert ability to plan and organize work. • Working knowledge of MS Windows compatible desktop and laptop hardware and use required.
Why Charles River ?
• Competitive benefits as of the hiring. We pay up to 85% of premiums (health & dental coverage) • Paid development training • Employee and family assistance program • Access to a doctor and various health professionals (telemedicine) • Vacation & Personal day policy • Many social activities If you are interested in contributing to the well-being of our communities, not only across the country but around the world, please join us, THIS IS YOUR MOMENT!
IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV.
About Safety Assessment Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.
About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.
Equal Employment Opportunity Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
Job posted: 2023-02-15
