Associate Manager, Laboratory Project Services

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

To provide day to day supervision of a team, focusing on pre-launch and post-launch activities, ensuring the smooth implementation and conduct of a protocol within Q2 Solutions internal departments.

Responsibilities

• Manage staff in accordance with the organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; and appraising performance
• Provide day to day supervisory support of the team, in conjunction with the Associate Director/ SPMs/Manager, Project Services. Includes acting as a knowledge base for specific sponsor needs, coaching less experienced employees in documentation, processes and issue resolution.
• Identify where process improvements can be made. In addition assist with the investigation and preventive/corrective actions for reported incidents.
• Provide mentor support to the team to cover all aspects of their role.
• Serve as liaison between Project Services and other internal departments during the life cycle of the project.
• Act as a point of escalation for team members to optimize client delivery
• Coordination of client survey follow-up/ ongoing health check calls and overall client relationship building.
• Enhance global links with SPMs/ADs in line with global link responsibilities
• May perform duties and responsibilities of Project or Set-Up Manager when needed, for short-term and long-term assignments.
• Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice.

Experience

Typically requires a minimum of 2 years of prior relevant experience.

Knowledge

Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Education

Bachelor's Degree science in related field

Skills & Abilities

• Effective interpersonal skills - Strong interpersonal skills interacting with high-level organizations and demonstrated ability to meet deadlines.
• Possesses strong technical aptitude - Computer proficiency including word processing, presentation, and spreadsheet applications.
• Possesses strong product knowledge - Good understanding of medical and clinical research terminology.
• Possesses strong product knowledge - Knowledge of Project and Set-Up Management processes and terminology.
• Ability to build strong customer relationships - Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Frequent Physical Demands

• Sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects.
• Use hands and fingers to handle and manipulate objects and/or operate equipment.

Travel Requirements

May require occasional travel

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.