SFDC Business Analyst

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

We are looking for experienced, Salesforce Business Analysts who can both lead and participate on our Salesforce projects. These individuals are key project resources that are client-facing and act as the glue to hold clients, development, and testing team together in cooperation with project management. This is a critical role for our teams' overall success.
Project Duties and Responsibilities
• Participate in or lead business-focused requirements workstreams
o Plan, lead and conduct meetings with the clients to gather requirements and develop user stories for Salesforce projects and improvements
o Conduct meetings to generate new ideas with the development group to effectively include them in the necessities at the organizing level of analysis.
o Supervise or participate in a team of business analysts, depending on the project size.
• Complete User Stories, Business Requirements Documents and Process flow diagrams as necessary to document the clients' needs and appropriate processes.
• Design and assist in creating training material and conducting internal training sessions for business users who are using the functionalities of Salesforce technology.
• Create presentations and visual aids to inspire a better framework of understanding for client meetings.
• Supervise the creation of test cases and test plans in cooperation with the testing team.
• Participate and provide functional context to the User Acceptance Test and/or Validation teams as those workstreams execute
• Outline the organization's hierarchy and create profiles, assign roles and access accordingly in Salesforce; work on the visibility and security settings as are required by the various business groups
• Design different custom dashboards and/or reports as per the user need for different user groups based on their business's functionalities and requirements.
• Work with the technical architect and analysts to develop data migration and loading schemas to move the client's data from their existing systems to Salesforce
Prerequisites
• 5-10 years experience in utilizing Salesforce or comparative CRM Products to create customer or business arrangements
• Experience with Sales and Service Cloud a must
• Experience with Health Cloud, Marketing Cloud, CPQ, or other specialized Salesforce modules will be a plus, especially HC and MC
• 5-10 years Industry experience – Must have worked in a life sciences, medical device, or healthcare environment or for those clients. Commercial or Research/Clinical focus are both desired, but not necessarily in the same candidate.
• Hands on experience in designing Salesforce or comparable CRM Product, including work processes, approval principles, and security controls
• Proven capacity utilizing scientific and critical thinking aptitudes in a quickly paced condition
• Detail-oriented individual with the capacity to rapidly increase on new customers, their business needs, and advancements
• Strong introduction, good communication skills (verbal and nonverbal), and relational aptitudes
• Ability to juggle and organize various undertakings inside a collective group condition
• Demonstrates adaptability and readiness to take the necessary steps to take care of business
• A zeal to learn both specialized and practical ranges of abilities
• Proficient in Microsoft Word, Excel, PowerPoint,
Experience and Skills
• Experience in utilizing and arranging AppExchange items to build up a viable solution
• Experience in requesting, assembling, and breaking down client information and necessities
• Experience in recording client stories and making to-be process stream charts
• Experience in working together with business partners
• Experience operating in a Agile development environment using the scrum paradigm
• Experience of a Salesforce execution through the full Software Development Lifecycle (SDLC)
• Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community)

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.