Senior Consultant (Config) / IQVIA Solutions

Job Overview
• Responsible in delivering as an SME in day to day operations management across all H&MS areas, ensuring process adherence, timely resolution with optimal quality  and as per MS processes without any errors or duplication of efforts 
• Resolves L2 / L3 tickets related to Argus config issues (System and Business), Custom E2b profiles, Configuring Argus Aggregate and Periodic reports
• Acts as the Problem Manager or Critical Incident Resolution Manager for H&MS Japan 
• Owns critical issues requiring immediate assistance during Japan business hours 
• Drives and manages Problem Root cause identification and resolution 
• Owns technical review, impact assessment and risk assessment of all non-L1 change controls 
• Owns review, versioning, repository, reusability, optimization and training around all code packages and technical solutions across various customers 
• Oversees the upskilling/mentoring roadmap for team members – includes problem management, training identification and coaching/mentoring in all ticket tasks, includes all process related areas 
• Responsible for envisioning and executing continuous improvement initiatives across various customer systems and technical processes (e.g. bring forth efficiency in monitoring, procedural, mandatory tasks, etc.) 
• Stage Gate approver for KEDB and H&MS  knowledge articles/Knowledge Base 
• Provide reports and information to internal stakeholders and customers on technological initiatives  
• Steers and drives in COE (Center of Excellence) initiatives within the H&MS organization 

Qualifications
• Bachelor's Degree  Req
• Master's Degree Business Administration Pref
• 5-8 years of related experience in consulting and/or life sciences industry Req
• Possesses solid project management skills and client influencing and relationship building skills.

Essentials: Pharmaceutical / Life Sciences/ Drug Safety domain and products like Argus / ArisG 
• Understanding of upcoming technologies in Cloud Computing, Desktop Virtualization, Server Virtualization products & IT security "

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.