The value of healthcare worker support strategies to enhance wellbeing and optimise patient care

Abstract

Introduction and aim The World Health Organization has recognised the impact of the SARS-CoV-2 pandemic on healthcare worker (HCW) mental health and wellbeing. Anticipating these effects locally, we developed strategies to support our team, to equip them to care for themselves as well as our patients. Methods We implemented a series of interventions to increase staff support, highlighting the importance of team and individual morale. We developed a team of peer supporters, encouraged sub-teams to debrief and disseminated general wellbeing advice. Results Feedback demonstrates that our interventions had a positive impact. Greater benefits were recognised by empowering sub-teams to develop their own wellbeing and support mechanisms. Conclusion A strategy to support HCW teams during a crisis is vital to enhance wellbeing. Interventions implemented within our team have supported the provision of high-quality patient care, innovation and research throughout the pandemic.

Keywords: COVID-19; healthcare worker; support; wellbeing.

© Royal College of Physicians 2021. All rights reserved.

Figures

Fig 1.

Key point of crisis resource management (CRM)13 as applied at our site.

Fig 2.

Healthcare professionals involved in wellbeing and peer support.

Fig 3.

Results of feedback on local wellbeing support interventions.

Fig 4.

Narrative feedback relating to work-related group chat platforms.