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- Remote Phone Support Specialist/ Patient Enrollment Specialist- Novasyte
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Remote Phone Support Specialist/ Patient Enrollment Specialist- Novasyte
IQVIA Holdings Inc.
Dallas, Texas
Qualified Patient Enrollment Specialists will be tasked with providing phone support to physicians and healthcare professionals with pharmaceutical testing used in the home health setting. The testing that is being represented is for Hepatitis C.
Responsibilities:
Provides customers with service and product troubleshooting via telephone and email
Provides documentation of calls in CRM system
Escalates issues requiring further investigation
Performs technical and application support needed
Replies to inbound customer calls in a timely manner
Assists with the patient enrollment, lab/blood draw orders & phlebotomist dispatch process over the phone and via email/portal access
Available during standard business hours (8am – 5 pm)
Utilizes CRM and other Software/Vendor Portals to obtain updates and ensure that each step of the process is completed in an efficient/timely manner
Benefits:
In addition to working with the company strives to provide employee growth and well-being, you have the opportunity to:
Be at the forefront of cutting edge medical device/pharmaceutical technology/treatment
Interact with peers in the healthcare setting without patient care responsibilities
Gain professional growth and exposure to medical device/pharmaceutical industry
Work from home/remote
Opportunity to expand role and assist with future testing/programs
Access to company match 401(k) program
Preferred Qualifications:
Healthcare/Pharmaceutical experience preferred
Ability to troubleshoot systems interfaces and network computers preferred
Dispatch/scheduling experience preferred
5+ years of experience in project management, scheduling, healthcare or call agent/phone support preferred
Job Requirements:
Proficient with Microsoft Suite (Word, Outlook, Excel, etc)
Intermediate/advanced computer skills
Strong track record/career experience with various forms of technology
Desire to innovate and improve processes/workflow
Ability to work autonomously/comfortable working in a remote/virtual environment
Flexible and able to handle multiple tasks
Strong verbal and written communication skills
Ability to work required schedules
CAT1
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
Job posted: 1970-01-01