Associate Business Process Manager

The Contract Performance Solutions will work in a deadline-oriented, fast paced environment as part of a growing team consisting of onshore and offshore operations staff. The ’s goal is to provide superior service to clients (manufacturers) and other stakeholders.The Contract Performance Solutions is responsible for planning, estimating, providing day-to-day management of resources, leadership, and direction. S/he must manage/produce quality work, meet client goals and objectives, and develop solutions to client problems in a timely manner.

This individual will be assigned short and long-term projects of high-level complexities for which they will need to provide leadership and direction across the full project lifecycle (planning through implementation).This includes working collaboratively to ensure that project goals are accomplished and in line with business objectives and managing the team that develops and executes projects for assigned business unit(s). Responsibilities:

• Performs all the responsibilities of a Senior Analyst, as well as the following
• Oversee operations and resource management for a department within the Contract Performance Solutions division of IQVIA.
• Provides operational production support for team. This includes, analyzing, formatting and processing data.
• Mentors a team of analysts and provides guidance and support for their production workload.
• Provide Manager/Director assistance with Performance Reviews and Goal Reviews.
• Responsible for recruitment of new team members with the support of Manager/Director.
• Oversees new staff training and clients on applications.
• Manage projects and deliverables on an ongoing basis as well as coordinating business requirements with IT and business users.
• Lead client meetings and working on-site at the client location as necessary.
• Prepare, manage, and document daily correspondence, written, verbal and e-mail, to clients and stakeholders.
• Participate on proposal development teams, including estimating efforts, and preparing proposal submissions.
• Responsible for sharing industry standards and industry insights with team, client, and stakeholders.
• Identify, define, document, and improve business processes or operational efficiencies.

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor’s Degree in finance, business, statistics, math or related area or equivalent work experience required (3-6 years).
• Strong math and analytical skills, including the ability to analyze and organize data.
• Excellent ability to build and maintain business relationships with clients by providing prompt and accurate service.
• Excellent organizational, oral presentation and written communication skills with an ability to interact with various levels of management and with clients
• Strong interpersonal, organizational, research, presentation, time management, problem-solving and attention to detail skills
• Proven ability to take initiative and move daily work forward with intellectual curiosity, enthusiasm, and eagerness to learn
• Strong aptitude for learning new technology applications.
• Good judgment in prioritizing, completing tasks, and seeking guidance when needed
• Proficiency in Microsoft Office Suites.
• Participates productively as a member of team and completes tasks beyond general support level.
• Identifies, prioritizes, resolves issues independently, and escalates more complex questions or issues appropriately

Experience with one of the following and understanding of others:

• Chargeback Adjudication
• Membership and Eligibility determinations
• Prescription Rebate Processing
• Pharmacy Benefit Management
• Managed Health Care
• Medicaid Drug Rebate Program
• 340B

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.  https://

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role, when annualized, is $76,100.00 - $113,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.