Service Operations Lead (Consultant, Tech)

Creating a healthier world

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in driving healthcare forward by pushing the boundaries of human science and data science. Our passion, innovation, collaboration and growth help our customers create a healthier world.

We are a team of 82,000 in more than 100 countries around the globe. We look beyond expectations and possibilities to accelerate innovation for better results and better outcomes. Our people are entrepreneurial spirits with a connected intelligence, unafraid of challenges and driven by the desire to do good. We are turning powerful ideas into reality by reimagining a world without the consequences of disease.

Technology Solutions

If you are passionate about life sciences and technology, there is no better place to be than IQVIA EMEA Technology Solutions. We sit at the very crossroads of the two. We harness transformative technologies to help life sciences companies accelerate innovation to unleash business potential and make a greater impact on human health.

Job Overview

The Service Operations Lead provides high quality, timely development and on-time input to solutions for service delivery, managed services, or DevOps-oriented projects. Assignments range in complexity from basic analysis and problem solving to leading small teams.  Service Operations Lead contributes to meeting client satisfaction objectives. Develops modules and low level designs while monitoring technical quality standards of onshore / offshore resources.Essential Functions• Performs basic quantitative or qualitative analyses to identify issues and develop solutions.

• Acting as a senior BA, validates the client deliverables and directs the work of an offshore project team.

•It may be needed to assist with the review and analysis of client requirements/problems and proposal development.• Develops detailed documentation and specifications.• Assists in design and structures of presentations.• Develops a basic knowledge of services and consulting methodologies and the pharmaceutical/healthcare/life sciences industry.• Develops an awareness of IQVIA technology solutions and how they would be utilized in client scenarios.• Engagement based responsibilities are assigned and closely managed by Consultants, Engagement Managers or Principals.Qualifications• Bachelor's Degree  Req• 5-8 years of related experience Req• Works willingly and effectively with others in and across the organization to accomplish team goals.• Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external/internal influences on decision making, growth and decline.• Knowledge of consulting methods, tools and techniques, related to one’s functional area.• Knowledge of current events and developments within an industry and major competitors.• Experience in managing small teams or at least coaching junior colleagues.• Effective time management skills.Essential General Technical Skills And Knowledge• Proficiency in databases and data integration techniques (SQL, ETL tools)• Proficiency in one of the main reporting tools (PowerBI, Qlikview, Tableau, Cognos, BO)• Fluency in English and one EU language. The knowledge of additional EU languages is a plus.Essential Personal Skills and Behaviors• Keen attention to detail and a quality focused mindset• Strong oral and written communication skills• Self-discipline for planning and organizing tasks• Exhibits a comfort level in customer facing situations when necessary• Analytical and problem solving skills• Proven ability to work with teams (local & international)