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- Account Manager 1
Account Manager 1
IQVIA Holdings Inc.
Taguig City, Philippines
Position Objective:
The Account Manager is responsible for ensuring client success by working with customers to build and maintain a successful business partnership with IQVIA Customer Success within the HCP Engagement and Speaker Bureau group, while providing program support in accordance with client’s scope of business. Through exemplary project management and collaboration, this position is responsible for the day-to-day activities in support of assigned clients with a focus on superior service and delivery of contracted business..
Overview:
Assists the Account Director’s or their assigned brand(s), home office, and/or business unit(s).
With direction from Account Director the Account Manager will develops and delivers client reports and reviews with Director, Associate Director, Account Management as appropriate
Manages and delivers consistently on commitments and results which are based on client and management expectations
Provides liaison with IQVIA Operations, Finance, and IT departments to meet client’s needs
Self-directed, for specified assignments, however, direction may be provided based on complexity of project
Responsibilities:
Facilitates projects as directed to deliver within budget and timeline requirements achieved through effective project management and prioritization skills
Organizes and assists project team meetings with operations/IT as well as external clients to review the status of all areas to keep projects on track
Establish yourself as point of contact for Brand/Home Office client personnel managing specific assigned tasks.
Establishes and maintains effective relationships with clients resulting in trust and respect
Develops reports, and communications effectively with a high level of accuracy and oversees invoicing and financial reconciliation with direction
Prioritizes & responds to customer requests
Leverages formal channels and informal networks to successfully manage and achieve goals, and resolve account challenges
Ensures compliance with IQVIA and client processes and procedures
Works with others through clear communication and ability to cross functionally manage effectively
Acts with managerial courage to step up to issues and manage through adversity
Independently and proactively seeks opportunities for skill development to meet new challenges and responsibilities
Incorporates exceptional customer focus through the suggestion of product and service improvements in bundled ideas for greater impact
Sets goals and develops measurements to track progress
Qualifications:
Education or Equivalent:
B.S. or B.A. degree or equivalent business experience
Minimum of 5 - 7 years of related client service/account management experience
Knowledge/Skills Requirements:
Familiarity with event planning/management, or prior client service
Basic understanding of the pharmaceutical/life sciences industry
Well-developed clear and independent written and oral communication and reflective listening skills, and excellent relationship management skills among all levels
Possesses and demonstrates high ethics and values by adhering to them through activities and interactions in good and bad times
Understand and have a basic knowledge of appropriate regulations, e.g., OIG, PhRMA
Possesses a passion for learning on the fly by seeking out unfamiliar tasks and responsibility challenges
Effectively deals with ambiguity by operating comfortably with moderate levels of grey areas and making forward progress while some things may not be completed
Excellent project management and time management skills as displayed by the successful management of multiple priorities
Demonstrates excellent conflict management skills by taking action with moderate management support and direction, and building consensus with higher level clients while consistently maintaining composure
Maintains professionalism and composure in all situations
Exhibits appropriate decision-making skills through the ability to make quick decisions under pressure and deadlines
Possesses strong process management/improvement skills
Demonstrates ability to grow into independent problem-solver and solutions oriented
Sets and achieves high standards despite constraints and obstacles
Demonstrates drive and focuses on positive outcomes utilizing perseverance when faced with setbacks and resistance
Strong computer and software reporting program skills
Job posted: 2023-10-26