HR Analyst I LATAM

Job Description

Essential Functions• Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as cases that are direct routed to Tier 2.• Collaborates when needed with HR Shared Service Center subject matter experts and COEs to resolve employee issues.• Performs accurate filing and execution of transactions for general HR data processing in support of HR functions.• Achieves stated performance measures and adheres to established customer service standards. Performs special projects as requested.• Provides additional HR support for assigned areas are that are not case driven, ie background screening, orientations, payroll set up, contract/ amenment generation, separation packages, etc.Job ComplexityWorks on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.Job KnowledgeLearns to use professional concepts. Applies company policies and procedures to resolve routine issues.Supervision ReceivedNormally receives detailed instructions on all work.Business RelationshipsContacts are primarily with immediate supervisor, and other personnel in the department. Builds stable working relationships internally.

Knowledge, Skills and Abilities:• Ability to research, interpret, and communicate HR policies, procedures, and programs• Ability to deliver exceptional customer care via telephone and email• Confidence to handle sensitive information and data effectively• Critical thinking, problem solving, and judgment skills/ works independently• Positive demeanor and willingness to learn• Possess good listening skills and patience to work with all types of employees• Individual should have high energy with the ability to coordinate/prioritize workload• Fluent in reading/ writing/ speaking english; other languages skills a plus• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment• Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application• Ability to manage each case through quick and accurate resolution independentlyManagement Role:No management responsibilityWorking Conditions and Environment:• Work is performed in an office environment with exposure to electrical office equipment.• Occasional drives to site locations with occasional travel both domestic and international.Physical Requirements:• Frequently stationary for 6-8 hours per day.• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.• Frequent mobility required.• Occasional crouching, stooping, bending and twisting of upper body and neck.• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.• Frequently interacts with others to obtain or relate information to diverse groups.• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of intense concentration.• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.• Regular and consistent attendance.