Sr. Customer Care Engineer, XRF (Jamshedpur)

Job Description

Position Title : Engineer

Location : Jamshedpur

Role Description

• Field Service Engineer to handle XRF, OES and SMS Automation systems, who should Attend installation, maintenance and break-down calls of customer.

Responsibilities

• Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer.
• Understand customer requirement & develop a win-win relation with customer and project Thermo Fisher as a valued partner. He should collaborate and contribute in achieving Teams commercial goal.
• Work closely with Sales Team / Supply Chain and Finance to ensure customer satisfaction and problem resolution.
• Participate in implementation of process improvement initiatives associated with customer centric service operation.
• Maintain and update all necessary records related to the customers for whom he is the primary engineer.
• Guide customer in planning and maintaining optimum spares stock.
• Provide pre-installation, installation & warranty services.
• Meet or exceed business commercial plan.
• Embrace Thermo Fisher culture & methodology to achieve all service KPI.

Qualification

• Candidate should be Bachelor of Engineering (BE) in Electronics / Instrumentation with minimum 75% marks in aggregate.
• Candidate should have minimum 4-5 years of experience in handling XRF and OES instrument.

Skills.

• Ability to plan and ensure on-time execution of PM, BD and installations will be highly important to meet customer requirement as well as meet business revenue and booking targets.
• He should have knowledge on the handling of high value sensitive electrical and electronic based equipment’s.
• The job demands extensive touring and therefore, candidate should be ready to travel frequently.
• Candidate should posses’ excellent skill to communicate with customer in English both verbally as well as in writing.
• Candidate should be a team player & able to work effectively with others.
• Knowledge In-depth knowledge of XRF, OES and SMS Automation system is necessary to manage and grow the business.
• Process knowledge of these sectors will be added advantage for the deserving candidate.
• Should have knowledge of Application & should be able to manage the customer requirements.
• Knowledge & experience of component level fault finding and repair will be added advantage.
• It is expected that candidate will have experience of handling Microsoft OS, both new & older versions.

Experience

• Candidate should have minimum 5 years of experience in installation, commissioning and maintenance of computer controlled high cost analytical instruments like XRF, XRD, ICP etc.
• Candidate should have experience of working in Cement and Metal Industries. Process knowledge of cement, Steel and Aluminum will be added advantage.
• Candidate should have experience of planning and execution of installation and commissioning of high cost Proficiency in latest computer hardware and software is essential.