Consultor Técnico CRM

Job Description:

This position will be responsible to demo the system to the client, capture requirements, define best practices, implement basic and custom configurations and/or customizations on the system and lead activities related to our CRM system (OCE) on projects or daily activities. Assure high quality deliveries on projects and daily activities, act as a customer's consultant driving the customer on the best implementation approach, design and implement best - long term - sustainable - scalable solutions + internal/external data sources + customer's proprietary and/or third party solutions. Must be a hands-on resource, focus on quality and delivery on time the results expected. Customer facing abilities to handle technical product presentations when needed.

Knowledge & Skills:

• Bachelor's Degree Computer Science or related discipline
• Basic knowledge of systems configuration and customization with a minimum of two (2) years of experience
• English communication skills - written and verbal (advanced level)
• Excellent communication skills
• Training skills
• Proactivity (hands on)
• Problem solving
• Focus on Quality and results
• Collecting and writing business requirements
• Documentation skills

Desirable Skills:

• Salesforce Admin Knowledge
• Jira boards and Jira Portfolio (or similar tools)
• Agile Methodology
• Healthcare experience

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.