Team Lead Site Services

The Team Leader of Client Support Services provides guidance for completion of administrative and customer service tasks to ensure customer satisfaction with the laboratory service. This position is responsible for hiring, training, evaluating performance, and identifying and correcting performance problems. Ensures efficient and effective operations of the Client Support Services Department and is responsible for quality within the section. Attends study protocol meetings and educates staff on protocol issues requiring attention. Works closely with other supervisors, team leaders, and managers within the organization to ensure customer satisfaction with laboratory services and to resolve outstanding laboratory customer service issues.The Team Leader of Client Support Services provides guidance for completion of administrative and customer service tasks to ensure customer satisfaction with the laboratory service. This position is responsible for hiring, training, evaluating performance, and identifying and correcting performance problems. Ensures efficient and effective operations of the Client Support Services Department and is responsible for quality within the section. Attends study protocol meetings and educates staff on protocol issues requiring attention. Works closely with other supervisors, team leaders, and managers within the organization to ensure customer satisfaction with laboratory services and to resolve outstanding laboratory customer service issues.

Education and Experience: Bachelors degree or post secondary training 3 years experience in a functioning laboratory client support role or laboratory environmentOr an equivalent combination of education, training, and professional experience that provides the individual with the required knowledge, skills, and abilities

Knowledge, Skills and Abilities: Strong leadership skills Superior analytical, interpersonal and time management skills Excellent written and verbal communication skills Proficient Critical thinking skills to support quality decision makingMust be able to handle a heavy workload, multiple projects, and stressful situations Accurate data entry skills are essential

Working Environment

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideaswith diverse groups of peoplein a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learnstandard office equipment andtechnologywith proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.

Education and Experience: Bachelors degree or post secondary training 3 years experience in a functioning laboratory client support role or laboratory environmentOr an equivalent combination of education, training, and professional experience that provides the individual with the required knowledge, skills, and abilities

Knowledge, Skills and Abilities: Strong leadership skills Superior analytical, interpersonal and time management skills Excellent written and verbal communication skills Proficient Critical thinking skills to support quality decision makingMust be able to handle a heavy workload, multiple projects, and stressful situations Accurate data entry skills are essential

Working Environment

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role: Able to communicate, receive, and understand information and ideaswith diverse groups of peoplein a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learnstandard office equipment andtechnologywith proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.