Firecrest Supervisor

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Firecrest Clinical is part of the ICON plc Group and produces highly visual and engaging products for the Clinical Trial Industry. Firecrest products help improve Site performance by delivering innovative and effective training to sites while complying with Industry Standards. As an organisation responsible for the development of clinical training for medical staff, the Content and Functional Reviewer role is critical to the delivery of accurate and high quality training products to our clients.

The Role:

The Firecrest Supervisor provides management and oversight to the Firecrests Team.

The Firecrest Supervisor ensures that excellent quality and efficiency levels are maintained for their function at all times.

The Firecrest Supervisor liaises closely with other functions within Firecrest to ensure that all teams work together efficiently to exceed customer expectations.

Responsibilities:

Maintain key metrics for function.

Establish baseline and provide reports.

Provide actions for out of range areas.

Ensure processes are in place to allow Firecrest to meet all sponsor & internal operations timelines - ensure timelines align at an Ops level with other functions

Implement ongoing reviews to improve systems efficiency and quality within the department.

Actively support new business opportunities by interacting with customers where required, collaborating with business development and other service areas, providing operational input, meeting commitments and building confidence in the ICON business model with the customers and stakeholders.

Monitor customer feedback and highlight areas that require improvements or greater functionality

Manage team vacation and leave to provide adequate staffing levels at all times.

Monitor team performance and ensure 100 % completion of the staff performance management process. Drive a high performance culture; including clear goal setting, regular appraisals; develop high performers

Identify opportunities for high-potential talent in order to increase retention and motivation and build longer term succession.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.