Field Service Technician - Novasyte

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Position Description:

Qualified Field Service Technicians will be tasked with repairing and maintaining medication dispensing systems and equipment used within hospitals. Prior experience as a Biomedical Technician within a medical environment is strongly preferred, but candidates with a strong technical repair background will be considered. Prior experience with medication dispensing systems including both repairs and preventative maintenance is preferred.

This role will primarily include regional travel to support on call dispatch appointments at customer sites. There is also a potential need to complete administrative tasks from home.  Any work that is completed must also be appropriately documented and reported against.

Responsibilities:

• Respond to service calls at hospital locations to diagnose and repair medication dispensing systems.

• Evaluate, troubleshoot, repair, and escalate service orders as required.

• Will be documenting and logging all service order activity in CRM and maintaining history records and related problem documentation

• Troubleshoot common hardware problems related to medication dispensing systems

• Troubleshoot common software problems related to medication dispensing systems

• Ability to effectively communicate and negotiate with customer representatives expectations of when technician will arrive

• Communication to internal and external partners around support needs and progress

• Provide detailed reporting on daily and weekly progress

Preferred Job Requirements:

• Biomedical Technician experience is strongly preferred.

• A+ Certification Preferred

• Experience as a military technician, computer technician or other complex electronics technician also preferred

• Intermediate computer skills required: proficient in email, word processing, spreadsheets, basic software, and time and expense systems

• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics and electromechanical systems

• Experience supporting automation equipment is preferred

• Ability to travel up 5 hours from home

• Able to work on an on call schedule

• Excellent communications skills

• Strong attention to detail

• Ability to stand for long periods of time, bending, kneeling and some lifting of equipment may be required of up to 70 pounds

EEO/AA/F/M/Vet/Disabled

Novasyte, LLC is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.