Mgr Clin Ops - CRA Manager

<h2>Job Overview:</h2><p style="margin: 0px;"><strong><span style="font-size: 12pt; font-family: calibri, sans-serif;">CRA Manager</span></strong></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><span style="font-size: 12pt; font-family: calibri, sans-serif;">Job Summary:</span></strong></p><ul><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Responsible for the supervision of assigned direct reports within Clinical Operations, Flexible Solutions or Medical Device & Diagnostics</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Responsible for detailed performance review and management of assigned direct reports including: Annual Performance Management and Development (PMD), Individual Development Plan (IDP), Line of Sight Goals and "Shoves & Tugs"</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Responsible for appropriate management and resolution of performance issues</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Effectively communicate management strategies, policies and procedures in conjunction with leadership teams</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Develop and maintain effective relationships with management team to manage assigned staff in a matrix environment</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Maintain good working relationships with internal and external clients to ensure opportunity for acquiring additional new business</span></li></ul><p style="margin: 0px;"><span style="font-size: 12pt; font-family: calibri, sans-serif;"><em> </em><strong>Essential Job Duties:</strong></span></p><ul><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Has regulatory oversight of direct reports by ensuring regulatory training is executed, understood and implemented</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Escalate issues and follow them till proper resolution</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Ensures training record compliance with training matrix and ensures training records are up to date</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Provide input to relevant SOPs and standard plans/templates when applicable</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Assist with coordination and implementation of on-boarding of new direct reports ensuring GCP training before study-related activities begins</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Hold staff accountable for issue escalation to the management team, the sponsor and QA, as appropriate and determine regional implications for corrective action plans</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Hold staff accountable for quality and compliance with project plan and adherence to contract obligations </span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Coach staff to own effective Investigator relations and Investigator oversight when applicable</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Report status of assigned workload of direct reports and ensure allocation reports are updated</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Perform weekly review of direct report billable hours and utilization (in context of project allocation, supply and demand); escalate of outliers and assists management team for mitigation</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Adheres to global tools for monitoring and utilization forecasting</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Assist with staff recruitment through screening and interviewing</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Financial authority in accordance with current signature approval matrix</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Accountable for expense management, expense report approval and compliance with Travel Policy of direct reports</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Liaise with internal and external customers in relevant process improvement initiatives</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Encourages use of standardized processes and tools in alignment with associated policies to ensure efficiency and productivity</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Support the company/department processes (e.g. Quality Control Visits)</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Identify, develop, and implement measures to improve the efficiency of the department</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Responsible for staff time management, PTO and salary reviews</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Might be requested to work in a client facing environment</span></li><li style="margin-left: .25in;"><span style="font-size: 12pt; font-family: calibri, sans-serif;">Perform other duties as required by Management</span></li></ul><h2>Education/Qualifications:</h2><h2><span style="font-family: calibri, sans-serif; font-size: 12pt;">Recommended:</span></h2><ul><li><span style="font-size: 12pt; font-family: calibri, sans-serif;">University/college degree (life science preferred) or certification in a related allied health profession from an appropriately accredited institution (e.g., nursing certification, medical or laboratory) </span></li></ul><h2>Experience:</h2><h2><span style="font-family: calibri, sans-serif; font-size: 12pt;">Minimum Required:</span></h2><ul style="margin-top: 0in;"><li><span style="font-size: 12pt; font-family: calibri, sans-serif;">5 years direct Clinical research experience or combined with other relevant experience (i.e. worked as a Clinical Team Leader/Project Manager at a Pharma company or CRO)</span></li><li><span style="font-size: 12pt; font-family: calibri, sans-serif;">Individual proficiency with managing direct reports or an equivalent combination of education and experience to successfully perform the key responsibilities of the job.</span></li></ul>