Senior Business Analyst – IT Enterprise Systems

RESPONSIBILITIES

• Partner withT&CSbusiness leaders and other IT teams on options to solve business process gaps including business requirements, solution options and approach

• Provide Salesforce (SFDC) Lead to Order (LTO) product expertise and business analysis(BA) leadership, including Agile sprint planning, backlog grooming, and JIRA story management

• Work with technology team(s) to develop use cases and functional specifications documentsand work to translate business requirements to Salesforce(SFDC)solutions 

• Collaborate with business partners to assess legacy processes, data and system capabilities that are part of theLead to Cash (LTC)lifecycleprocess

• Create process flows “As Is” and “To Be” and Business Requirements to help facilitate process understanding

• Collaborate with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks, including estimates of cost and effort to implement solutions

• Establish processes of engagement withT&CSbusiness colleagues and ES&P LTC program leads and various product owners

• Develop and execute plans for testing and training of the new system andmaintain system documentation 

• Partners with support team members to effectively deliver product changes and the transition of post go live support activities; provides escalated support assistance as required

• Collaborate with other LTCtechnical team membersforsolutions that meet or exceed business objectives

• Work with offshore partners to deliver solutions that better enable the overall value chain

• Be a champion for change and leader to building a new collaborative business focused IT organization

• Apply a structured business architecture approach and methodology for capturing the keyenterprise views

• Provide regular administration and support of teamdemand queueand work request system

• Monitor work log queue to route requests appropriately and adhere to defined work process for this function.

• Participate in change initiatives and act as change advocate and supporter as directed.

• Other ad-hoc duties as required

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree, or educational equivalence, in clinical, biological or mathematical sciences, information technology, business or related field with 5years’ experience in either aclinical research environmentor a data information technology environment, including project management experience, with specific knowledge ofsaleforce.com (SFDC)systems or equivalent combination of education, training and experience 

• Minimum 5 years’ experience of process improvement, business analysis,or related experience with successful track record of accomplishments

• 2 years’ experience working as a business analyst / implementation consultant with SFDC (CRM)

• Experience with Apttus CPQ/CLM, Oracle Cloud ERP, Eloqua, and SFDC Service Cloud a definite plus 

• Demonstrated experience to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements and system specifications

• Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks 

• Proven ability to champion efforts in a cross-functional organization and solve problems

• Ability to communicate verbally and especially in writing at a professional level and to distill technical data to a layperson's understanding with conciseness, clarity, and accuracy.

• Strong relationship building skills and strong skills in coordination, project management, organizational and time management skills

• Experience working in Waterfall, Iterative, and Agile development methodologies

• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations

• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus

• Strong situational analysis and decision-makingand able to handle multiple priorities, tasks, and meet deadlines

• Knowledge of other applications such as Apttus, FinancialForce, Oracle ERP and Eloqua is a plus

• Good computer literacy (Microsoft Office suite), organizational and problem-solving skills 

• Self-motivated and able to work with limited guidance

• Experience working with modern Business Intelligence platforms a plus, and ability to see forward trends in technology and to be open to new solutions available in marketplace

• Mentorship abilities and strong desire to help others grow

• Highly motivated, self-confident, entrepreneurial mindset that fosters participation and contribution by others

• Proven ability to understand a business and the metrics that drive the success of that organization