Sr LAAD Client Service Analyst

Client Service Rep 4

Sr. Client Services Representative (FIA/LAAD)

Location: Plymouth Meeting, PA               

Role Purpose:

Creates, maintains, validates and delivers LAAD deliverables as well as provides guidance and support to clients daily. The Sr. CSA is also critically involved in market definition maintenance and set up. 

Principal Accountabilities:

• Ensure contract fulfillment to specifications of basic and routine reports for defined customers.
• Review client data requirements with the appropriate internal resource to ensure that deliverables meet the customer's specifications, including timeliness and quality.
• Monitors performance against existing SLA’s and ensures client’s obligations are met.
• Follow IQVIA data verification protocols. Monitors transmission of delivery and notifies client when complete.
• Research, analyze and respond to client inquiries that may be very complex and non-routine in nature.
• Provide support to client engagement meetings virtually or at customer sites.
• May produce ad-hoc reports using internal tools on demand.
• Conducts product/services and process training for clients and other employees.
• May represent IQVIA on external client projects

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor’s degree or equivalent and a minimum of five (5) years of related work experience.  
• Expert knowledge of the concepts, practices and procedures in the client service representative field.
• Reasonable knowledge of IQVIA products and services, knowledge of FIA/LAAD helpful.
• Pharmaceutical experience is a must.
• Meeting facilitation, presentation and training experience preferred.

Organization Reporting and Scope:

• Reports directly to Director

Additional Requirements:

• Proficiency in Microsoft Suite.
• Ability to: communicate effectively with various levels in the organization (written and oral).
• Ability to manipulate large transactional databases.
• Good business acumen.
• Demonstrated problem solving, analytical and expert customer service skills.
• Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly.
• Excellent time management skills.

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.