Sr Performance Opt Specialist

Summarized Purpose:

Serves as a subject matter expert to design, develop, deliver, and improve department products,

programs, and services in order to optimize corporate processes, behaviors, performance, and audit

preparedness.

Essential Functions and Other Job Information:

 Proactively collaborates with project and program leads and management to

prepare, organize, coordinate, document, and/or provide expert development

and delivery of department products and services to a globally dispersed

audience to maximize content retention to best support business outcomes and

industry compliance.

 Develops varied support materials, presentations, training programs, tools,

simulations, and/or micro learning components and modules to support the

department's remit and strategy.

 Leads small to medium scale initiatives and projects that mature key program

capabilities and refine internal processes for the business and within the

department.

 Provides expertise by demonstrating agilities and adaptive methodologies to

lead, design, develop and deliver performance optimizing products and services

for the business (such as Process Improvement, Change Management, Learning,

or Measurement and Analytics).

 Provides coaching and mentoring of team members on best practices for the

development and delivery of projects, programs, products and services.

 In collaboration with management, delegates and assigns appropriately scaled

tasks to other team members.

 Coordinates and delivers department-level meetings including pre-meeting,

learning course, process, and project working group materials, facilities and

communications per timeline milestones.

 Performs special projects, assignments, and administrative tasks per business

needs.

Summarized Purpose:

Serves as a subject matter expert to design, develop, deliver, and improve department products,

programs, and services in order to optimize corporate processes, behaviors, performance, and audit

preparedness.

Essential Functions and Other Job Information:

 Proactively collaborates with project and program leads and management to

prepare, organize, coordinate, document, and/or provide expert development

and delivery of department products and services to a globally dispersed

audience to maximize content retention to best support business outcomes and

industry compliance.

 Develops varied support materials, presentations, training programs, tools,

simulations, and/or micro learning components and modules to support the

department's remit and strategy.

 Leads small to medium scale initiatives and projects that mature key program

capabilities and refine internal processes for the business and within the

department.

 Provides expertise by demonstrating agilities and adaptive methodologies to

lead, design, develop and deliver performance optimizing products and services

for the business (such as Process Improvement, Change Management, Learning,

or Measurement and Analytics).

 Provides coaching and mentoring of team members on best practices for the

development and delivery of projects, programs, products and services.

 In collaboration with management, delegates and assigns appropriately scaled

tasks to other team members.

 Coordinates and delivers department-level meetings including pre-meeting,

learning course, process, and project working group materials, facilities and

communications per timeline milestones.

 Performs special projects, assignments, and administrative tasks per business

needs.

Qualifications:

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to

5 years).

In some cases an equivalency, consisting of a combination of appropriate education, training

and/or directly related experience, will be considered sufficient for an individual to meet the

requirements of the role.

Knowledge, Skills and Abilities:

 In-depth knowledge of project management standards and practices

 Strong consultancy skills and ability to positively influence business outcomes

 Comprehensive ability to translate complex issues into actionable and comprehendible business

solutions

 Close attention to detail to deliver concise and accurate requirements-based reports and deliverables

 Demonstrated ability to develop and deliver products, services, and solutions in a collaborative and

cross-functional global environment, with an understanding of the user perspective

 Comprehensive computer skills and proficiency with Microsoft Word, Excel, email software, virtual

training delivery platforms, and various process improvement or learning design and development

software

 Extensive ability to query, compile, enter, track and maintain data and records management systems

 Strong writing and communication planning skills

Management Role:

No management responsibility

Working Conditions and Environment:

 Work is performed in an office environment with exposure to electrical office equipment.

 Occasional drives to site locations with occasional travel both domestic and international.

Physical Requirements:

 Frequently stationary for 6-8 hours per day.

 Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements

of the fingers, hands, and wrists.

 Frequent mobility required.

 Occasional crouching, stooping, bending and twisting of upper body and neck.

 Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop

computer with a maximum lift of 15-20 lbs.

Qualifications:

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to

5 years).

In some cases an equivalency, consisting of a combination of appropriate education, training

and/or directly related experience, will be considered sufficient for an individual to meet the

requirements of the role.

Knowledge, Skills and Abilities:

 In-depth knowledge of project management standards and practices

 Strong consultancy skills and ability to positively influence business outcomes

 Comprehensive ability to translate complex issues into actionable and comprehendible business

solutions

 Close attention to detail to deliver concise and accurate requirements-based reports and deliverables

 Demonstrated ability to develop and deliver products, services, and solutions in a collaborative and

cross-functional global environment, with an understanding of the user perspective

 Comprehensive computer skills and proficiency with Microsoft Word, Excel, email software, virtual

training delivery platforms, and various process improvement or learning design and development

software

 Extensive ability to query, compile, enter, track and maintain data and records management systems

 Strong writing and communication planning skills

Management Role:

No management responsibility

Working Conditions and Environment:

 Work is performed in an office environment with exposure to electrical office equipment.

 Occasional drives to site locations with occasional travel both domestic and international.

Physical Requirements:

 Frequently stationary for 6-8 hours per day.

 Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements

of the fingers, hands, and wrists.

 Frequent mobility required.

 Occasional crouching, stooping, bending and twisting of upper body and neck.

 Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop

computer with a maximum lift of 15-20 lbs.