Senior Manager, Salesforce Administration
Parexel International Corporation
Durham, North Carolina
The Senior Manager of Salesforce Administration works under the guidance of Senior Director, IT Product and Relationship Management. This individual works with the Salesforce Solution Architect, Senior Salesforce Business Analyst to support the business and maintain all aspects of the UAT and Production Salesforce instances (including all ancillary applications). They will also be responsible for the overall health and stability of the platforms and ensures business issues are resolved timely and that platform documentation is properly maintained.
Key Accountabilities:Oversees all the SF administrators including staff performance and development, prioritization of business requests, and quality of work. Overall administration of the platform leveraging SF best practices.Timely supporting the business with break-fix and production bugs / updates and communicating the status to the stakeholders. Migrating all projects & enhancements into the UAT and production environments (including release readiness, release notes, and support strategy).Data backups and restorations along with any bulk data loads and updates.Creating / configuring reports and dashboards.Administration of all ancillary applications (e.g., Apttus, LinkedIn, Introhive, CRUSH, Ombud, Highspot, etc.)#ITDurham QualificationsQualifications :Excellent interpersonal, verbal and written communication skillsA flexible attitude with respect to work assignments and new learning Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.Shows Initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities.Must have the ability to work methodically in a fast-paced, time-sensitive environmentKnowledge and Experience: Understanding of Agile methodologies (preferably Scrum),5-7 years of Salesforce Administration Experience5-10 years of experience managing staffSalesforce data loader experienceGearset (or another similar platform)Education:Salesforce Administrator CertificationSalesforce Advanced Administrator CertificationEEO DisclaimerParexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.