Computer System Specialist

<p><span>At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations.</span></p><p></p><p></p><p><b>Duties & Responsibilities:</b></p><ul><li><span>Responsible for inbound calls to the divisional helpdesk from external and internal customers</span></li><li><span>Install, test, configure, troubleshoot and repair hardware/software for desktop support</span></li><li><span>Evaluate the nature of customer issues to determine the proper resolution</span></li><li><span>Escalate calls to Field Technicians or Level 2 support as needed</span></li><li><span>Document all calls in the ticketing system in an accurate and timely manner</span></li><li><span>Provide support to both LabCorp's eProducts and Enterprise software applications</span></li><li><span>Setup, process and schedule eProduct requests received by LabCorp sales team</span></li><li><span>Create and maintain customer's online access including password resets, username maintenance, software training and software installation</span></li><li><span>Respond to all customer inquiries within in a timely manner</span></li><li><span>Ensure follow-up and completion of all outstanding client issues</span></li><li><span>Perform preventative maintenance and application updates as necessary</span></li><li><span>Monitor and ensure delivery of laboratory results to the client base</span></li><li><span>Work closely with teammates and direct supervisor to ensure completion of all job duties </span></li></ul><p></p><p><b>Requirements:</b></p><ul><li>License/Certification/Education: Normally requires an Associates Degree w/1-2 years of experience.</li><li><span>Experience in a IT Call Center environment is preferred</span></li><li><span>Prior experience troubleshooting hardware, software and networking issues</span></li><li><span>Previous experience in a customer service position</span></li><li><span>Experience in the healthcare industry is a plus * IT Certifications are a plus; A+ or Net+</span></li><li><span>Strong communication skills; both written and verbal * Ability to work independently or in a team environment</span></li><li><span>Flexibility to work overtime as needed</span></li></ul><p></p><p><b>Labcorp is proud to be an Equal Opportunity Employer:</b></p><p></p><p>As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.</p><p></p><p>For <span>more information about how we collect and store your personal data, please see our </span><span><a href="https://www.labcorp.com/hipaa-privacy/web-privacy-policy" target="_blank">Privacy Statement</a></span><a href="https://www.labcorp.com/hipaa-privacy/web-privacy-policy" target="_blank"><span>.</span></a><span> </span></p>