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Business Analyst
IQVIA Holdings Inc.
Sao Paulo, São Paulo, Brazil
The will play a key role in ongoing management of TPA inquiries from internal/external stakeholders, as well as participate in the development & maintenance TPA platform enhancements.
Responsibilities
- Support efficient & effective TPA operations:
- Create & maintain custom & standard reports
- Interpret complex data & business metrics
- Monitor the quality of data to ensure consistency
- Participate in the development & maintenance of TPA platform enhancements
- Document & maintain all TPA requirements & procedure changes
- Implement SLAs & metrics to support timely resolution of TPA issues
- Support change management efforts, particularly when new policies & procedures are introduced
- Manage & respond to inquiries from internal & external stakeholders
Required Qualifications & Skills
- 3+ years in a role (or similar)
- English fluency
- Experience with Microsoft PowerBI & other MS Tools (Excel, SharePoint, etc)
- Experience collaborating with business stakeholders, business process owners, technical project managers & technical teams
- Ability to anticipate the needs of stakeholders
- Distinctive problem solving & analytical skills
- Excellent time management
Job posted: 2023-10-20