Technical Application Scientist II

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

How will you make an impact?

The Technical Application Scientist is responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.

A Day in the Life:

• Provide technical support for Thermo Fisher Scientific product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
• Provide customer support on technical issues by using all available resources, and raising issues or problems when warranted.
• Participate in frequent training on products and continuing education on new applications and technologies to remain knowledgable of groundbreaking scientific discoveries.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• May present technical and product information at trade shows and in customer field visits.

Keys to Success:

Education

• Bachelor's degree in life sciences or a similar field.

Experience

• 2+ years of laboratory experience is required.
• Prior experience in customer service or a customer-facing role a plus.

Knowledge, Skills, Abilities

• Proven technical writing capabilities and interpersonal skills.
• Proven track record to quickly learn large amounts of new, sophisticated technical information.
• Ability to prioritize multiple projects and problem solve.
• Digital literacy, including spreadsheet, database, word processing and Internet applications.

We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

---

Position Summary:GeneChip製品のサポート、およびデモンストレーションを含む販売促進活動への貢献

Responsibilities:・GeneChip関連製品を扱う顧客への技術サポート、コンサルテーション・トラブル発生時に迅速かつ的確な判断を下して問題が解決をする・顧客の要望を確実にくみ取り、Win-Winの関係を構築する・常に販売促進の意思を以て日々の活動に取り組む

Minimum Qualifications:・社内外においてきちんとコミュニケーションがとれる・分子生物学研究に携わった経験と知識、特に核酸の取り扱い経験がある・最終学歴：大学以上、または相応な経験を有する・英語レベル：（読み書き）製品マニュアル、Eメール。（会話）海外出張、製品に関わるやりとり

Preferred Qualifications:・マイクロアレイの経験・網羅的な解析の経験・情熱をもって業務に臨める・接客業務の経験がある