Inside Sales Account Manager

BASIC SUMMARY:

Responsible for achieving quarterly and annual sales targets for assigned accounts and/or geographical territory for all Charles River product and services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Inside Sales AM RMS is responsible for driving Research Models & Services sales and serving as the main point of contact for all sales-related customer enquiries.

• Work closely with both the specialist sales staff, fellow Business Development colleagues from RMS and other business units (DSA, Biologics, Microbial) and management teams to increase market share of both in-house and outsourced revenue spend at assigned accounts or within a geographical territory

• Meet or exceed overall revenue targets and business objectives.

• With direction and support from Management, Marketing, Client Engagement, Customer Intelligence Specialists and peers, generate account-specific sales strategies to sell all company products and services.

• Work with management to prepare and provide accurate account forecasts for assigned accounts/territories throughout the year to track achievements versus goals.

• Develop and qualify account leads through frequent customer contact and prospecting.

• Gather data on potential customers and competitive behavior in their designated geographic region, including marketing trends and competitive products and pricing.

• Build relationships with customers to apply the global sales program (CHALLENGER) to consult for and influence towards the acceptance and use of company products and services.

• Communicate available product and services and inform customers of new products and services in a timely manner.

• Handle initial inquiries and qualify all prospective opportunities. Identify the drug development business model at these accounts and effectively communicate the value proposition of the company’s products and services.

• Work closely with the Specialist sales staff to ensure that the customer has a cohesive and responsive team throughout the sales process

• Work with management and peers to prepare and implement a comprehensive territory management plan to indicate target opportunities, potential new accounts, expansion of existing accounts and an analysis of competitor accounts.

• Mandatory use of the CRL CRM program SalesForce to capture all customer information and interactions, create opportunities, territory management plans and commercial conditions

• Complete all required sales documentation in a timely manner (max 5 working days after customer contact)

• Participate in sales meetings (remote and in person) and trade shows as required. 

• Share customer problems/concerns with all appropriate departments for quality resolution.

• Perform all other related duties as assigned.

QUALIFICATIONS:

• Education:Minimum of a Bachelor’s degree (B.A. /B.S.) or equivalent in life sciences, sales or related discipline. Direct working experience with Laboratory Rodent Animal Models is desireable.   

• Experience:Minimum 1 year of sales or inside sales experience, preferably in the life science industry.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

• Other:  Excellent communication and presentation skills in English.  Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e-mail).

• Demonstrated ability to quickly grasp and master highly technical/scientific concepts and articulate them well

• Outstanding listening, verbal, presentation, and written communication skills.

• Strong interpersonal skills with the ability to communicate effectively with a wide range of customer types and personalities.

• Strong business sense, instinct and personal drive

PHYSICAL DEMANDS:

• Must regularly operate a phone, computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.

• Must regularly communicate with employees/customers; must be able to exchange accurate information verbally (in person and on the phone) and in writing.

• Must occasionally move about inside the office to access file cabinets, office machinery, etc.

WORK ENVIRONMENT:

• General office/home office working conditions.

• The noise level in the work environment is usually quiet.

Comments:

• This position requires limited domestic and international travel.

About Research Models & Services Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition.  As the world’s leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond.

About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected] This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.