Business Analyst O2C

Job Description

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives

CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our outstanding blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters.

How you will make an impact:

As a member of Global Finance Customer Solutions Team, you are part of One Global Team: Empowered to Act, Make Connections and Drive Results for our customers and their patients.

This team member researches, investigates and provides input to help resolve discrepancies in customer invoices, including disputes related to pricing, quantity, and other irregularities. They will navigate multiple systems to research where errors occurred across the global network and will work to partner with sites and functions internationally to generate timely resolutions to commonly raised disputes.

What you will do:

• Improve the customers' experience.
• Partners with internal collaborators (Sales, Finance, Customer Service etc.) to proactively analyze data and present informative reports to customers.
• Main focus is to provide detailed financial research reconciling invoices  to activities and quotes
• Based on investigation discovery, may recommend corrective actions to the appropriate function/individual, then follows up to ensure resolution is achieved
• Provide findings and next steps to Project Managers in relation to creation of, or amendment and / or change order quotes.
• Tracks and trends root causes of common disputes and may make recommendations to prevent further recurrence.
• Critical to collaborate with internal teams and customers.
• Participates in process improvement initiatives and effectiveness of internal processes
• Strong excel skill a must. Knowledge of PowerBI or similar tools 
• Increase collection and cash flow.

How you will get here:

Education:

• Bachelor's degree or equivalent

Years of Experience:

• 2+ years of accounting, Order to Cash or dispute management investigation

Knowledge, Skills, Abilities

• Strong financial proficiency and acumen
• Understanding of Order to Cash processes.
• Excellent communication and presentation skills  
• Advanced MS Excel required (PowerBI or similar is preferred)
• Customer facing experience
• Self-motivated and strong work ethic 
• Continuous Improvement