Client Services Project Manager

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We have a great opportunity for an enthusiastic and ambitious Project Manager, responsible for clinical trial packaging to join our team within our Clinical Trials Division. The successful candidate will be responsible to successfully lead and coordinate across all technical and service aspects of a project. This will range from initial discussions with clients, development of the project requirements, documentation aspects of crafting the project and management of all project related activities through to study completion.

Location/Division

Thermo Fisher Scientific run's the World's largest clinical packaging operation. Our Clinical Trials facilities are strategically placed around the world to accommodate local and regional sourcing needs. Join us to help serve millions of our global clinical trials patients!

How will you make an impact?

This role is essential in the engagement and oversight of the customer lifecycle and overall customer relationships at our Indianapolis site.

What will you do?

• Manages and leads the delivery of all technical and service aspects of projects and studies for clients.
• Determines the preliminary design of the study, evaluating and understanding the study as it moves forward.
• Serves as the internal link within the company and will have direct contact with all internal departments and direct one-on-one contact with external customers.
• Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Attends project meetings at the business or customer site. Leads and represents the business at kick off meetings for the customer.
• Leads and facilitates customer teleconferences and on-site visits, providing timely provision of customer reports and updates.
• Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are accurately translated into quotation and has responsibility to partner with the Quotation Specialist to monitor and amend the quote and budget.
• Participates in cross-functional business process improvement activities.
• Works closely together with the to gain overall customer satisfaction.
• Applies Good Manufacturing Principles in all areas of responsibility.
• Demonstrates and promotes the company vision.

How will you get here? (Minimum education and experience)

• Bachelor’s degree from an accredited university or a high school diploma with three + (3) years of project management experience is required. Equivalent combinations of education, training, and work experience may be considered.

• 3+ years of project management and customer facing.

Knowledge, Skills, Abilities

• Strong organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and handle multiple tasks to meet deadlines.
• Effective communicator with the ability to present information and respond to questions from groups of managers and clients.
• Strong interpersonal and communication skills to include excellent relationship building.
• Excellent customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
• Requires understanding and proficient use of SOPs required by company Quality standards.
• Experienced in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Ability to demonstrate proficiency in appropriate project planning tools (ex: Smartsheet, Microsoft Project, etc.) to communicate milestones and critical path activities and responsibility.
• Requires proven experience with customers in a dynamic environment.
• In-depth understanding of clinical trials preferred.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.