Engineer II, Field Service

Job Description

Job Description

Business Job Title: Field Service Engineer MC  

Job Profile Title:  Engineer II, Field Service

Direct Report To: European Field Service Manager Material Characterization

Group/ Division: Spectroscopy / MC

Position Location: Home Counties

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

Within our Material Characterization Business we are looking for an experienced and motivated Field Service Engineer, with focus on our rheometer and extruder products (www.thermofisher.com/rheometers; www.thermofisher.com/extruders) and if required extending to other product lines and or applications.

How you will make an impact:

As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.

What you will do:

• Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
• Own and deliver service commitments and execute on installations, repairs, data analysis and calibrations, preventative maintenance, training, on electronic scientific instruments
• Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
• Service reporting, documentation and creation of protocols to specification on internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
• Help on continuous improvement through our Practical Process Improvement Business System
• Participation in training courses in Germany (Karlsruhe)

How you will get here:

Education

• Diploma or equivalent education preferable in the field of electrical engineering, engineering or technical training in the field of electronics.

Experience

• Experience in technical services on electronic scientific instruments, rheometers or extruders is a plus
• Ability to work independently and strong service knowledge
• Outstanding troubleshooting skills passionate about electromechanical, software and application issues
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement

Knowledge, Skills, Abilities

• Practical experience in the application of analytical technology (min. 1 year experience desired)
• Excellent interpersonal communication both written and oral in English and preferable second language
• Ability to work effectively with customers and colleagues in difficult and stressful situations
• Good knowledge of electronics and mechanics
• Customer friendliness and a professional attitude
• PC literacy including MS Office and Outlook.
• Proficient in English
• Ability to travel (both domestic and internationally)
• Valid driver's license
• Self organized and effective

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.