Workplace Tech Specialist

Description

Corporate Real Estate Services Workplace Technology Specialist 

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE

Why Syneos Health•    We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.•    We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. •    We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities •    Maintains overall consistent and reliable operation of meeting spaces throughout the assigned building(s) •    Troubleshoots, and maintains A/V and Video products and equipment•    Works with our customers to coordinate firm and client multi-point video and audio teleconferences by acting as the point technician for these events.•    Troubleshoots problems with live events and implementing solutions on the fly with minimal user impact.•    Reviews conference room schedule on a daily basis, coordinates meeting support with other specialists. •    Maintains inventory, status of loaned equipment and equipment operation.•    Gives advice on the best technology for the event, making suggestions to improve process and flow as necessary.•    Strong working knowledge of audiovisual system’s input and output factors.•    Experience scheduling video conference calls with Teams, Crestron or other similar systems.•    Operation of AV equipment including  Crestron, CISCO, video conferencing, Polycom•    Tests, commissions, and troubleshoots various AV systems•    Troubleshoots and diagnosis of existing AV systems•    Works with cabling and equipment under tables, in equipment racks•    Troubleshoots, configures, and manages video endpoints, bridges, and other video infrastructure•    Proactivity works with internal customers to develop solutions for conference production•    Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed•    Manages and responds to operational problems during events•    Inventory management and proper breakdown & storage of event equipment and peripherals •    Reports on A/V and computer issues and escalations as part of standard operations•    Coordinates testing and set up of meetings, training classes and town hall events; working one-on-one with business unit leads and meeting hosts•    Assists with room configuration;  table set up, divisible wall operation•    Understands client needs•    Obtains requirements in advance, meet with client as needed •    Liaises with IT and Facilities teams for set-up, troubleshooting, and support as required•    Point of contact for A/V room issues, providing timely response •    Adheres to all policies and procedures established by Syneos Health, and follow all Safety protocols.•    Other duties may be assigned as required.

Qualifications

What we’re looking for •    Must possess knowledge and use of Microsoft Teams, Cisco WebEx, Zoom Conferencing and hardware and software infrastructure •    Must possess knowledge and use of Microsoft Word, Outlook, Power Point and Excel •    Knowledge of AV equipment and systems •    Excellent computer, audio-visual and technical skills required •    Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction •    Outstanding customer service skills •    Ability to work calmly and intelligently under pressure •    Ability to work in a team-oriented environment is required •    Exceptional attention to detail •    Ability to manage multiple projects simultaneously and anticipate/meet deadlines •    Ability to self-manage time and prioritize responsibilities •    Windows or Macintosh operating systems •    General understanding of audio: Wrapping XLR cable; Mic’ing up VIP presenters •    General understanding of video: Identifying the differing cable genres, their purpose, and basic conversions / HDMI, SDI, DP, HDSDI, BNC, Projectors, TVs, LED Walls and Monitors •    General understanding of lighting •    Must be trustworthy and handle employee records with strict confidentiality •    Exceptional analytical and problem-solving skills •    Excellent written and communication skills •    Must be dependable and arrive to work on time and as scheduled, dressed in business attire suitable for an office environment. •    High School Degree or Higher  •    Audio/Video and computer certifications are a plus •    Experience working in a high paced / demanding client facing office environment  a plus

Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health

Additional Information: Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.