Technical Support Specialist II

Work Schedule

Environmental Conditions

Job Description

Overview of business:As a Technical Support Engineer, you will provide operational support, application support, customer training, etc. for analytical and analytical instruments manufactured and sold by our company.

Business content: Responds to inquiries from customers and dealer engineers via telephone and email. Provide training to customers and dealer engineers. Customers are mainly pharmaceutical and chemical manufacturers throughout Japan.

Required Experience/Skills Ability to communicate with internal and external parties directly and indirectly as required. Working experience and application knowledge of ion chromatography. General PC knowledge. English proficiency to the extent that manuals can be read. May need to contact overseas factories in English.

Preferred experience and skills Experience as a service engineer or application support for analytical instruments, especially ion chromatography. Experience working for a pharmaceutical or chemical manufacturer or research institute, and experience using equipment other than ion chromatography.

[Attractiveness of field service engineers]The appeal of the Technical Support Engineer position is listening to and responding to customer feedback. The technical support engineer supports various customers, including companies, research institutes, and medical institutions, to help them solve their problems. Sometimes, customers ask for advice on advanced and challenging analyses, and we respond to their expectations by using our experience and knowledge as professional support engineers for manufacturers. That is what Thermo Fisher's technical support engineers do.

The job of a Technical Support Engineer at Thermo Fisher is to meet customers' expectations by using the experience and knowledge gained as a professional support engineer at a manufacturer for cutting-edge research.

The job is to share technical knowledge and develop your skills.

[How to proceed with work]Share technical knowledge and hone your skills. When someone has a problem, we help each other immediately. Thermo Fisher's Customer Support Engineer is a position that emphasizes teamwork. Staff with different roles, such as technical support and field support, work as one to support engineers.