Managing Director

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Managing Director

Job Description

Job Family Description

• Plans, schedules, directs, controls, monitors, organizes, secures and manages resources to bring about the successful completion of programs and/or projects specific to a particular industry or specialty.

Sub-Family Description

• Facilitates the strategic development of the assigned client's book of business – in volume and in additional innovative strategic resourcing models.
• Mobilizes relevant global functions within the organization to address evolving client needs.
• Provides oversight to the operational governance for the project. Liaise between sales, delivery, and the client.

JOB OVERVIEW

The role is the link between key customer and IQVIA: representing One Voice to the customer, the role will oversee the consistency of global operational excellence delivered across all Product Development contracts. This will also encompass virtual financial responsibility and process/performance optimization. The role holder will direct and mobilize global IQVIA resources to achieve customer goals and IQVIA strategic customer

intent.

Responsibilities

• Manage staff in accordance with organization’s policies and applicable legislation.
• Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration.
• Manage staff by assigning them with their responsibilities when necessary, by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Drive the customer relationship to achieve regular annual net revenues > = $100 million at an established profit level.
• Establish and lead activities related to Operational Governance and be directly responsible for resolution of operational escalation, both internal and external.
• Responsible for successful year on year organic growth of net revenue and customer market share.
• Project and program delivery for all assigned key customer contracted work across Global Product Development, ensuring metrics and customer goals are achieved, consolidating resources, sharing best practices, achieving customer and site loyalty and Program Risk Management for customer portfolio.
• Serve as a Senior Operations customer facing linkage between IQVIA and customer’s organization, developing relationships within customer clinical development group and liaising with other customer functional and outsourcing groups as applicable.
• Resolve escalated issues and support VP Strategic Accounts on key initiatives.
• Chair/Co-chair Operational Governance Committee/serve on sub-committees.
• Support Sales, and GBO, overseas financial tracking and related business matters, LSFR and other partnering opportunities.
• Lead in developing and driving customer Strategic Account Management (SAM) objectives and oversight for customer strategy map and process optimization initiatives. Find and create opportunities to advance the partnership.
• Lead and mentor team within Global Market Development. Implement corporate initiatives, collect and share best practice, quality risk management and manage the tracking, review and reporting on systems.
• Virtually lead and mentor local and global functions e.g. Quality Assurance, Data Management, Lifecycle Safety to support, deliver, enable peer relationships, and enhanced opportunities to grow the business.
• Perform other duties as assigned

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Experience

Typically requires a minimum of 10 years of prior relevant experience.

Knowledge

Requires advanced business knowledge, general management and leadership capability to lead business or functional teams.

Education

• Bachelor’s Degree in Life Science, Business Management or related field

Additional Work Experience

• 17 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and/or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical) OR Equivalent combination of education, training and experience X

Skills and Abilities

• Excellent communication and interpersonal skills.
• Excellent analytical/problem solving skills.
• Demonstrated ability to deliver results to customer expectations.
• Strong influencing and negotiation skills.
• Excellent matrix and cultural team leadership skills.
• Excellent customer service skills.
• Sound judgment and decision-making skills.
• Strong software and computer skills, including MS Office applications.
• Strong financial analysis skills; preferably thorough understanding of company margins, pricing strategies, and profitability measures
• Ability to establish and maintain collaborative working relationships with senior management, peers, and customers.

Travel Requirements

Global travel 25-50% of the time.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.