Business Analyst III

Job Description

Job Title: Senior Business Analyst

Reports to: Digital Enablement Manager

Career Band: 6

Group / Division: Global Business Services

Key Responsibilities:

Global Automation COE is responsible for supporting the shared services unit of Thermo Fisher Scientific: Global Business Services by providing process automation expertise and development capabilities. Our global unit is building the future capabilities of the company using existing and new technologies combining them in an inquisitive way. GBS is a fast-growing organization and a key strategic pillar of the company. Our team has an outstanding opportunity to support this growth by creating additional capacity instead of purely cutting costs.

The Digital Enablement Team is focused on delivering automation initiatives using available tools like MS SharePoint, Power BI, Power Apps, UiPath and other low-code or no-code automation tools.

The Business Analyst is an experienced professional with a full understanding of business process reengineering and automation who can resolve a wide range of issues in creative ways. This job is for a fully qualified, expert level candidate with good track record of leading process automation initiatives in a multinational environment. Key responsibilities are to:

• Lead process improvement initiatives and work together with key partners to:
• Understand business problems.
• Analyze business processes.
• Identify process improvement opportunities.
• Design solutions together with the business, IT and other key partners.
• Apply automation expertise to define the proper automation tools to be used.
• Facilitate design and planning.
• Quantify impacts and manage commitments for automation projects.
• Measure and feedback of implemented results.
• Work together with our Costa Rican and Hungarian teams in delivery projects.
• Participate in pilots to test new technologies and implement new tools.

Skills/ Qualification/ Experience

• Professional attitude to manage key partners from all levels.
• Excellent process improvement skills, good understanding of process improvement methodologies (Lean, Six Sigma, Zero Based Budgeting, Design Thinking, however no certificate is required)
• Service - oriented attitude and willingness to learn.
• Possess good listening skills and patience to work with all types of employees.
• Ability to maintain a positive attitude.
• The individual should have high energy with the ability to organize/priorities workload.
• Good interpersonal skills are needed with the ability to communicate well in a diverse work environment.
• Proficient with Microsoft Office Suite including advanced Excel, Access, Power Point, Power BI, Power Apps experience.
• Experience in accounting or financial operations is a plus.
• Experience in process analysis is required (process cost calculation), process mining experience is a plus.
• Experience with RPA tools like UiPath, Automation Anywhere, Blue Prism, Work Fusion is required.
• Front and backend developer experience is an advantage (Angular, Django, Python, R, etc.)
• English language skills are required for this role.
• Spanish And Hungarian is a plus but not required.
• This position requires a minimum of 5-10 years of related experience with a bachelor’s degree.

Working Conditions:

• This position is based in Costa Rica however occasional international travel should be expected.
• The team serves multiple business units across the globe where the time difference can be more than 8 hours therefore flexibility to join meetings early in the morning or late in the evening is needed frequently.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.