Associate Director, Alliance Management

Associate Director, Alliance Management Req ID #:  66634 Location: 

Wilmington, MA, US, 01887 US For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are seeking aAssociate Director, Alliance Managementfor ourCorporate Functionssite located inWilmington MA.The Associate Director, Alliance Management will provide support for external and internal clients. Work in collaboration with various staff to ensure quality customer service is provided. Facilitate and contribute to organizational development to enhance customer experience and business growth and develop client-specific strategy. Resolve complex issues independently and escalate as appropriate. Ensure communication with all stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the Alliance Management function to ensure effective execution of all multi-resource interactions

• Facilitate complex non-scientific discussions to ensure alignment and resolution to client challenges

• Ensure issues are managed and resolved both internally and externally and serve as a mediator as appropriate

• Provide, monitor and manage client expectations and deliverables

• Empowered to make decisions and elevate concerns

• Manage and prioritize the overall program through demand scheduling

• Optimize work schedules by enabling multi-site connectivity

• Provide project updates as needed

• Serve as the client advocate while balancing the internal needs of Charles River

• Identification and implementation of best practices (logistics, communications, deliverables, etc.) to optimize Charles River’s ability to service the client

• Support the expansion of additional services being used by clients by providing market and client needs to the Sales Organization

• Ensure alignment and standardization of processes, proposals and requirements in support of site cohesion and strategic pricing

• Key conduit for communication to and from the client

• Required and expected to instigate involvement as deemed appropriate to maintain and enhance client relationships

• Serve as a change agent, build and motivate teams and foster positive relationships with and among team members

• Lead Alliance Management Team activities

• Perform other related duties as assigned

QUALIFICATIONS:

• Education: Bachelor’s degree (B.A./B.S.) or equivalent in science, business, marketing or related discipline.

• Experience: Eight to nine years related experience, preferably in a life sciences company and/or multinational corporation.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity 

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

Nearest Major Market: Boston

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