Functional Analyst

The Functional Consultant will

• Support sales in the pre-sales traject
• Support the customer during the implementation or migration process
• Deliver additional reporting and business services
• Guard product quality & added value
• Act according to the mission and the vision of the IQVIA Healthcare department

Core Result areas:

1/ Support pre-sales by:

• Documenting USP’s of the IQVIA solutions
• Documenting successful use-cases

• Creating demo material
• Create tools supporting Sales to prove added value of the IQVIA solutions
• Schedule and conduct business requirement workshops and demos with end-users
• Provide subject matter expert advice with focus on ROI to customers
• Perform and document high-level business requirements definition and gap analyses

2/ Implementation:

• Support customers in parameterizing & validating the IQVIA solutions
• Has primary responsibility for the functional aspects of the customer projects
• Work closely with the Technical Lead and other project team members to define and deliver project results

3/ Post-sale

• Handle customer support issues
• Guide the customer through the functional part of product upgrades & migrations
• Apply the aftercare methodology to monitor customer satisfaction

4/ Service delivery

• Execute billable reporting and business services related to the IQVIA solutions

5/Product ownership

• Provide qualitative business documentation related to the IQVIA solutions (release notes, model usage, data lineage, headstart, report library,…)
• Governance of the added value components of the IQVIA solutions
• Gather and analyse product improvement suggestions and input from customers for the development roadmap
• Work closely with the development team to validate improvements and new development

6/ Knowledge

• Acquire, maintain and expand business expertise in order to add value to IQVIA's customers
• Acquire, maintain and expand knowledge of various BI technologies (Cognos Analytics, Qlik Sense,…)

7/ Continuous Improvement

• Improve and standardize functional analysis approach
• Set-up and maintenance of knowledge base and wiki for customer

You have:

• A Bachelor’s or Master degree with 5 years of work experience as contributor in complex data driven software development environments (with preferably BI-knowledge)
• 1 to 3 years supervisory experience
• A customer-oriented personality with positive drive and a pragmatic, innovative approach
• High interest in qualitative and quantitative data analysis and interpretation;
• High proficiency in MS Office applications
• Basis understanding of financial concepts
• Mandatory knowledge Dutch, French, English