Manager, Payroll

Job Description

The role will require collaboration with HR, Finance, IT, Audit, Government Authorities and Payroll Vendors to ensure payroll execution is both timely and accurate and that the Company meets its Statutory responsibilities.

The Payroll Manager is responsible for team and vendor performances to optimize payroll operations. Close collaboration with the HR Operations team, payroll team leaders across APAC and global locations is essential. Possessing an evolved technical and customer service aptitude, this role identifies trends which turn into actionable improvements, identifies and addresses training needs of the team and tracks performance to defined SLA’s. Creating a stable, standarised, consistent and professional operating environment is critical to ensuring the team meets and exceeds customer and leadership expectations.

Key Responsibilities:

• Manage regional payroll operations for various APAC countries.
• Establish compliant processes and conduct audits to ensure compliance to established payroll operational controls.
• Oversee the day-to-day activities and hands on leadership if needed, to ensure timely and accurate delivery of all payrolls whilst ensuring compliance to applicable local legislation.
• Monitors case management activity levels to ensure SLA’s are being met
• Build in-depth payroll knowledge within the team supporting with development, career-paths and succession planning.
• Payroll Metrics review and reporting
• Internal Stakeholder engagement
• Escalation Management
• Change Management
• Compliance management and audit management
• Vendor Management (including contracts review and renewal)
• Support process improvement initiatives and build a culture of continuous improvement.
• Research, pitch, and implement best practices and continuously challenge the status quo to find better ways to run regional payroll.
• Participate in business/functional projects as required.
• Any other duties as required to ensure the delivery of a world-class payroll service to our colleagues.

Qualifications:

• Prior experience of at least 3-5 years’ experience in leading payroll operations within a large multi-national or Shared Service Center environment.
• Regional APAC payroll experience including comprehensive understanding of country level legislation and regulation across Asia Pacific is required.
• Ability to establish and maintain effective working relationships with various internal and external stakeholders.
• Ability to interpret and communicate policies, procedures, and statutory changes.
• Ability to develop, lead, motivate and supervise payroll teams across various countries.
• Able to demonstrate problem solving and decision-making skills.
• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment.
• Ability to maintain a positive attitude and meet deadlines whilst managing a number of priorities.
• Individual should have high energy with the ability to organize/prioritize workload
• Workday, ServiceNow and ADP Globalview experience preferred.
• Payroll implementation/project experience preferred.
• Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint