Account Manager, Language Services

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Summarized Purpose: Maintains relationships with key internal and external clients. Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects.

Essential Functions:

Establishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide. Gathers and analyzes new client requirements. Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed. Triages client requests, and performs handovers to project teams. Advises clients regarding best practices for translations and setting translation budget guidelines. Helps clients and project teams troubleshoot issues that may arise during the project process. Identifies improvements to existing workflows and processes. May attend client meetings to support the generation of future project deliverables. Responsible for collecting customer satsfaction data and act as a point of escalation.

Education and Experience: Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. 

Knowledge, Skills and Abilities: 2 years proven client facing account management, preferred in life sciences Solid understanding of clinical translation production processes and best practices Proven client relationship building skills in a global environment Superior written and verbal communication skills Excellent problem-solving skills Proven skills of multitasking in a fast-paced environment Works well with people from a variety of different backgrounds and cultures

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.